4/10 尚可
2025 年 9 月 16 日
We have booked a two bedroom suite for our two nights in Tromsø. We were told that we have been updated to a three bedroom suite when we checked in. When the hotel staff took us to the room we realise it is actually an apartment close to 1km away from the hotel with various slopes we immediately realise that there will be issues when we check out as two of us are carrying four heavy luggages. The hotel staff at that time said they will help us with luggage when we checked out as we needed to take the luggage to the lobby for storage On the following way when we double confirm they said they simply not possible to help as they do not have such resources.
Even worse it’s the apartment is quite dusty and have dead bodies of insects. When we went out on the second day we realise that the apartment had not been cleaned at all when we got back. I tried to follow up with the hotel staff they said it may be because the hotel is very busy with a wedding party. I was like is this the right level of service at this price.
Not recommend this hotel there is plenty of more new and nice hotel in Tromso
Ming Wai
Ming Wai，2 晚行程
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