This is a very good hotel in Edinburgh with good customer service and dining service for travelling. The parking space is good enough and the breakfast is delicious for us.
Room was tired, floor did not look clean, velux window would not shut and kept blowing open in evening - bathroom floor was soaken due to shower screen having no rubber seal
Mark
Mark,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 4 日
Claire
Claire,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 2 日
Recommended
Parking ok. Limited choice of drinks. Good food. Service friendly and efficient. No lift and i had to climb 48 steps carrying luggage
Russell
Russell,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 1 日
N
Signature room was awful: no side tables or side lights by bed which meant I had to switch off the central light by the door and then navigate back to the bed in the dark. The bed allegedly had controls to raise the mattress and pop-up a Tv from the footboard but again, nothing worked. The central light was a chandelier which had a dodgy light which flickered and neither the TV in the main room, nor the one on the bathroom actually worked. I was staying two nights and complained on the first day and was told that someone would arrive the next day to fix the main TV but alas, although a new TV arrived, it still didn’t work. I emailed the manager to complain again but no response was forthcoming, Terrible customer service. I can only assume that the signature vibe was Fawlty Towers.
Karen
Karen,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 30 日
Could be better
Rooms are large but overall they are tired and need updating. Limited menu in the restaurant for dinner and the breakfast area is like a sauna. Additionally the key card stopped working every day which meant I was up and down three floors (no lift). Positives are nice staff, the food is good and there are lots of hills for those that like walking.
Claire
Claire,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 30 日
X
Carlo Pieter
Carlo Pieter,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
Helpful staff
Vignesh
Vignesh,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 23 日
wonderful gem
This is an older hotel, which added to the charm. We found the room with 2 twin beds to be roomy and comfortable with a sitting area of 2 chairs and tea unit quite nice. . The bathroom was clean and large. I'd stay again!
JoAnn
JoAnn,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 23 日
Good hotel in great location
Stayed 2 nights room only so can't comment on breakfast.
We were given a complimentary upgrade to a large room on the top floor overlooking the hills to the side which was nice. It had a very large bathroom with bath.
Room very comfortable with a separate tap/sink for water - we slept very well.
We ate in the restaurant the first night and the food was very good and reasonably priced. Service was very friendly and started well but unfortunately there was a very long wait after the main course where we were not offered deserts so we gave up and left. Three Thatchers ciders on draft was nice!
Location great with large car park and bus stop to Edinburgh centre just down the steps on the road beside the hotel - frequent buses taking about half hour.
Overall a very good stay.
Philip
Philip,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 21 日
Susan
Susan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 21 日
Lovely traditional hotel.
Lovely traditional hotel. Given the age of the building its kept in good shape. Staff are very friendly and well.presented.
Jon-Dean
Jon-Dean,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 17 日
Oerhört slitet hotell
Oerhört slitet hotell. Odiskat porslin på rummet. Toaletten satt inte fast i golvet. Väldigt dåligt tryck på vattnet. Det tog 5min att få håret blött.
Gustav
Gustav,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Ali Arda
Ali Arda,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
Sarah
Sarah,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
Reliving memories
Phyllis
Phyllis,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 10 日
I'll be back!
staying for business purposes, I always prefer an independent hotel over a 'chain'. Braid Hills is full of character, in a tremendous setting.
The breakfast was outstanding value and quality!
There was an issue at dinner, where the restaurant staff were at times overwhelmed. The Manager kindly addressed this to my satisfaction. It would not prevent me from returning on a weekly basis for the next 2 months.
Roy
Roy,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Sean
Sean,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 9 日
James
James,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 2 日
Gencer
Gencer,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 2 日
Great hotel, needs some TLC!
In general the stay was excellent, the service was great, the staff were friendly, the room was a good size and kept really clean. The only thing letting the hotel down is the decor. It needs a lot of work done on the threadbare carpets and the walls and ceilings need fresh wallpaper/paint, as neither seem to have had any attention for a long time. Other than that I couldn't fault the time spent at the hotel.