The check in process was somewhat pleasant. I didn’t like the fact that my credit card was charged a pre-authorization when I paid extra for reserve now and pay later at hotel. Upon arrival, the clerk advised that the credit card used to reserved the rooms were charged a pre-authorization charge when that should not have happened. The clerk named Ana was unpleasant, unfriendly and lack customer service and interpersonal skills. When asked her name to address her by name, she responded with “why do you want to know my name?” To which I responded, I would like to address you by name as courtesy while having a conversation about getting an item from the kitchen. The hotel rooms were clean, modern rooms, but there were no complimentary hygiene products provided or kitchenette items.
Unfortunately, only spent one night, so I cannot elaborate on certain facilities factors, but the hotel is located in a wonderful area close to the port. Ideal spot close to a few mini shops and boutique shops.