During my stay at the podolan in grande prairie i parked in the underground parking , and someone went into my truck and stole a few items out of it and ramsacked the entire truck , this would have happened in a 20min window from when i was there last , theres a verry good chance that whoever did it was staying at the hotel because you need a code to get in , when i brought it up to the front desk they did absolutely nothing to help they refused to contact the manager who is apparently the only one with access to the video footage and told me to return on monday this incident took place o. Friday night around 10pm , the camera would have given a description of suspect possibly a vehicle and most likely i could have retrieved my belongings but the lack of cooperation from the staff is ridiculous they put in zero effort to help and did not look concerned about me but more so about not wanting to disturb there manager , but hey thats the managers job if no one else is allowed access to the footage and a customer comes to you and says that its an emergency and that they are not taking the matter with the amount of seriousness that they should , i feel like an attempt should have been done to reach out at the very least , after that if the manager cannot be reached its out of there control but the minimum customer service would have been met
