6/10 好
2026 年 1 月 5 日
We visited from Dec 30th to Jan 1st. Most of the staff was courteous and eager to be of service. Special recognition to Ildahir at the beach, who truly goes above and beyond. The resort seemed a little understaffed, probably due to the holiday dates. The NYE party was a blast!
I have to say the hotel doesn’t entirely feel like a beach resort, mainly because facilities are shared with an apartment complex; therefore, pool service is almost nonexistent at the two pools closest to the beach.
We waited almost two hours to be seated at the Steakhouse. Ordered a Rib-Eye and a New York Strip, but both were dry and tough as shoe leather. Also, the hostess was somewhat rude (understandable, given the complaints from guests waiting so long).
We reserved a Fiesta Club room and received only a few perks compared to other Club levels at similar hotels.
A few inexpensive changes I would recommend to improve the customer experience:
- Reserved beach and pool chairs, cushioned, for Club guests
- Beach towel stations closer to the beach
- More waiters at the beach and pool
- Pagers for restaurants, so guests don’t have to wait at the door
- More beach chairs (there's an entire unused area at the beach)
- Since we all use bracelets, waiters and bartenders could offer premium liquor to Club-level guests
Sergio M
Sergio M，2 晚行程
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