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Kigali Serena Hotel

5.0 star property
Luxury Kigali hotel with outdoor pool, connected to the convention center

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Photo gallery for Kigali Serena Hotel

Outdoor pool - Kigali Serena Hotel (Kigali)
Front of property - Kigali Serena Hotel (Kigali)
Breakfast buffet - Kigali Serena Hotel (Kigali)
Lounge - Kigali Serena Hotel (Kigali)
Reception - Kigali Serena Hotel (Kigali)
Kigali Serena Hotel offers an upscale retreat in the heart of the city, with a poolside bar, sauna, and on-site restaurant. Guests can unwind with free continental breakfast, relax by the outdoor pool or indulge in a rejuvenating massage. The helpful staff has left a lasting impression on previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY1,381
CNY1,671 total
includes taxes & fees
Jan 10 - Jan 11, 2026

Why we love this property

Spa serenity
Aromatherapy, massages, and facials await at this hotel's spa. A sauna, steam room, and garden create the perfect wellness retreat.
Luxury city escape
Discover tranquility at the heart of the city in this luxury hotel with a garden oasis, perfect for unwinding after urban adventures.
Dining options galore
This hotel tempts taste buds with a restaurant, cafe, and bar. Culinary journeys begin with the free continental breakfast each morning.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2

Prime Rooms

  • Sleeps 2

View all photos for Junior Queen Suite

Minibar, in-room safe, desk, laptop workspace

Junior Queen Suite

  • Sleeps 2

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • Sleeps 2

View all photos for Standard King Room

Minibar, in-room safe, desk, laptop workspace

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bathrobes
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Bathrobes
Bidet
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Bathrobes
Bidet
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Bathrobes
Bidet
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living area | 42-inch TV with satellite channels

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room

  • Sleeps 2

Similar properties

Lobby
Radisson Blu Hotel & Convention Centre, Kigali
  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 194 reviews
The price is CNY1,217
CNY1,535 total
includes taxes & fees
Jan 10 - Jan 11, 2026
Radisson Blu Hotel & Convention Centre, Kigali
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About the neighborhood

Map
Boulevard De La Revolution, Kigali, 250

What's nearby

  • Union Trade Center - 15 min walk - 1.3 km
  • Ntarama Church - 17 min walk - 1.5 km
  • Kandt House Museum of Natural History - 2 min drive - 1.9 km
  • Club Rafiki - 3 min drive - 1.9 km
  • Kigali Convention Centre - 7 min drive - 5.3 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hotel des Milles Collines - ‬15 min walk
  • ‪Kigali Pan-African Kitchen - ‬12 min walk
  • ‪Preet Fast Food - ‬15 min walk
  • ‪Question Coffee - ‬3 min drive
  • ‪Abou Tamu-Tamu - ‬15 min walk

About this property

Kigali Serena Hotel

When visiting Kigali, Kigali Serena Hotel is a great choice to consider. You can indulge in deep-tissue massages, body wraps, or aromatherapy, and The Milima Restaurant serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 148 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for RWF 150.0 per day
  • Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
Property Registration Number A505/06

Also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel offer free cancellation for a full refund?

Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kigali Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Kigali Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Kigali Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Kigali Serena Hotel?

Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.

What are the check-in and check-out times at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.

What is there to do at Kigali Serena Hotel and nearby?

Kigali Serena Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kigali Serena Hotel?

Yes, there's an onsite restaurant, The Milima Restaurant.

What's the area around Kigali Serena Hotel like?

Kigali Serena Hotel is in the heart of Kigali, a short 16-minute walk from Union Trade Center and 17 minutes' walk from Ntarama Church.

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Reviews

Kigali Serena Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.4

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast options were plentiful and delicious with one of the best breakfast buffets in Rwanda. (5 reviews)
  • The pool area was beautiful, peaceful, and offered a great chill atmosphere. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Food
Shower
Restaurant

Reviews

8/10 Very good

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
Peder, 8-night trip

10/10 Exceptional

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Linda, 1-night trip

8/10 Very good

Nice
Nadine, 8-night trip

10/10 Exceptional

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Marion, 2-night trip

10/10 Exceptional

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Deborah, 6-night trip

10/10 Exceptional

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Laura, 2-night trip

10/10 Exceptional

Friendly and helpful staff. Good food.
Robert, 3-night trip

10/10 Exceptional

Great all the way around
Jonathan, 9-night trip

10/10 Exceptional

Gym
John, 2-night trip

8/10 Very good

No time for that
Domenico, 1-night trip

10/10 Exceptional

Great customer service and beautiful pool and spa.
Andrea, 4-night trip

10/10 Exceptional

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
SOMORIN AHMED, 2-night trip

10/10 Exceptional

Lovely lovely place
Kevin, 6-night trip

8/10 Very good

Location
Boubacar, 1-night trip

10/10 Exceptional

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
gail, 1-night trip

10/10 Exceptional

Very professional staff
Noel, 5-night trip

4/10 Fair

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
Robert, 2-night trip

10/10 Exceptional

Nice outdoor pool.
ELLENOR, 2-night trip

10/10 Exceptional

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

10/10 Exceptional

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Monica, 2-night trip

10/10 Exceptional

5 star quality service
Priscilla, 3-night trip

10/10 Exceptional

Great feeling
Charles, 3-night trip

4/10 Fair

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Michel, 2-night trip

4/10 Fair

Not a 5 star hotel

Dated, old, not even close to a 5 star hotel.
2-night trip

8/10 Very good

A bit out-of-date

The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
5-night trip