I couldn't check in after a long day of travel because their computer system was down. After an hour in the lobby waiting, they finally agreed to let me into a room but stated that when the system came up they would call me and I would have to come down to the lobby, no matter the hour, and register. This was not acceptable to me. The hotel lacked any security and was not in a great area. Any person on the street could come in thru the parking area door and access every room in the hotel. The property was shabby at best, stains on the carpet, damaged furniture, and only shear curtains on the East facing window on a busy street. I didn't feel it was safe enough for me to stay there as a single woman traveling alone. Definitely the worst hotel experience I have ever had! To top it off, even though I never checked in, they would not refund my reservation. So, I paid over $487 for nothing and had to find another hotel on a busy holiday weekend.