Always smells not good. Room too small. Only one bottle of water per day. Breakfast not tasty.
真实旅客
6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 12 日
The receptionists are nice and helpful. Room is clean and tidy. I have a comfortable stay here. It closes to bus station but takes 15-20mins walk to train station. I would recommend it to others.
真实旅客
6 晚行程
Hotels.com真实住客点评
6/10 好
2018 年 10 月 16 日
前台的客服態度很差..明明已全付款..又給confirmation他們看..
他們不相信..不查明..而且說話很尖酸..
我唯有請朋友打電話去hotels.com.攪清楚已付清.
客服態度令人非常討厭.資素很低劣
The attitude of the front desk customer service is very poor.. obviously have paid all.. and give confirmation to them to see..
They don't believe it.. don't find out.. and the speech is very bitter..
I only have to ask my friend to call hotels.com. I have to clear the payment.
Customer service is very annoying. The qualifications are very poor.
SO PING
SO PING,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2018 年 10 月 16 日
SO PING
SO PING,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2018 年 10 月 1 日
SO PING
SO PING,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 21 日
chiwuk
chiwuk,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Nice hotel, clean room
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
all good
kee cheol
kee cheol,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 27 日
Patrick
Patrick,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 21 日
Bonne option pour découvrir Almaty
Emplacement correct pour découvrir Almaty. Le personnel de l'hôtel est serviable, même s'il parle peu anglais. Chambre très spacieuse et avec le confort nécessaire, au rapport qualité/prix excellent. Check-in à 14h, mais le personnel a gardé ma valise avant gratuitement sans aucune difficulté. Le petit-déjeuner est correct et varié, même si les aliments (notamment chauds) pourraient être un peu plus qualitatifs. Je retournerai à cet hôtel sans problème.
Christophe
Christophe,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 16 日
Merhaba otelin ısıtması yeterli değildi ek bir ısıtıcı getirdiler. Kural gereği odalara her gün 500 milim su koyuyorlarmış akşamın bir saati ben susuz kaldım ve resepsiyondan su istedim veremeyeceklerini limitimin 500 milm olduğunu söylediler. Bir otel müşterilerini memnun etmek için bir suyu esirgememeli O nedenle tavsiye etmiyorum
I choose superior room. It was small , I think 200 sqft. Washroom was also very small. Don't go by hotel pictures. Small AC in the room. Breakfast was good but they repeat same everyday. Single lift for entire hotel. one day it was not working. For them it took 1 and a half day to get it functional again. Reception was supportive, they extended check out time by 2 hrs.
SANDEEP
SANDEEP,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 24 日
ilker
ilker,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 23 日
Poor hotel and management
Overall poor. Cleanness is not well, old towels were still on the ground, didn’t clean cups. Breakfast was below average.
I wouldn’t suggest you to stay, look for other options.
ilker
ilker,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Very helpful staff, cosy room with lots of charm, good breakfast with lots of options.
Sandrine
Sandrine,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 17 日
War alles in der Nähe.
Artur
Artur,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 14 日
It’s to old hotel
Haroon
Haroon,1 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 9 月 11 日
ANTONIO
ANTONIO,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
The room was on the smaller side and came with the balcony. The stay was so pleasant and the breakfast buffet was small but nice. We enjoyed sitting in the summer terrace too.
Myoung
Myoung,11 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Nice touch
Arrived early after overnight flight. Hotel agreed to check us in 6 hours early & charged half room rate but that included breakfast which was fair enough.
Location is tricky to determine in Almaty as it's so sprawling but we walk everywhere so that was OK. Taxis and public transport were so easy and inexpensive that Iocation was not a problem.
Although hotel may be described as a bit dated by western standards, staff were friendly and helpful. It was clean and the room comfortable. Breakfast was OK.
One nice touch was that it happended to be my birthday when I was there and the hotel obviously picked that up from my passport as upon our return one day, a bottle of fizz and some cholocate had been left.