On the first day, when we arrived at our room, which was for four people, there was a towel missing. We requested one, and they brought it quickly. But on the second day, when we asked for fresh towels—this was in the morning—we went out for a walk and returned around 4 p.m., and they still hadn't brought them. I told the housekeeping staff, and she said they weren't ready yet. I told her we needed them to shower, and she seemed annoyed that we were asking for the towels. The phone in the room wasn't working; we couldn't even call the front desk.