Arrived at the hotel, Manager checked us into Room 9, my wife and I went to the room. Opened the door to what can only be described as the worst smell of body odour masked with fabreeze.
There was no way we could of stayed there with that smell. We immediately went back to the car and found a Holiday Inn a short distamce away.
If there is anytging that can be done to get a refund it woukd be greatly appreciated.
Ian
Ian,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 21 日
Room was very clean
Spencer
Spencer,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 5 日
Room spotless and warm.plenty of coffee and breakfast was fantastic. Staff friendly and efficie. Cant praise the griffin enough. Thank you for a great stay
Dennis
Dennis,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
Friendly staff, clean room, excellent location central in town.
Sally
Sally,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Great hotel in a prime position for pubs, shops and eateries. Friendly staff whom made the dogs really welcome. Good full English breakfast which sets you up for the rest of the day. Highly recommended.
Phil
Phil,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 24 日
Great staff
Justin
Justin,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 8 日
Room was bright and clean. Pressure in the shower could have been stronger
Scott
Scott,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Amandine
Amandine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 26 日
Serena
Serena,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 17 日
Okay for one night. Wouldn’t return.
We had a twin - room 15. Awful smell in room. Like old cheese and wet dog? We had to go out and buy some air freshener. Luckily the windows open wide so we could get some ventilation.
No wifi. Apparently out for a week. Not told before arrival.
Beds were uncomfortable and could feel the springs through the mattress. Shower was not powerful - like a weak hosepipe pressure. Toilet took a long time to refill so we couldn’t flush it if one of us wanted to use the toilet within an hour of each other.
Room was spacious. Parking was great; good location central in town, but
there are much better places to stay in Newquay and we wouldn’t return unfortunately.
Ysabel
Ysabel,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 14 日
To start with the photo did not reflect the actual situation of the hotel which was on the busy Newquay main road. The room was tiny a very small space to safely move around also had inadequate lightinh, it was either full on or pitch black at night. The bathroom I believe woukd not have passed health and safety standards due to the shower being dangerously small to get in and out of, we are normal size not obese but struggled using it. Also toilet seat hanging off almost. The restaurant food was very average not good or bad just what you would expect from a below average hotel. The majority of the sraff were friendly except the evening bar person who was bordrrline rude. No wifi for all of the trip even though it was advertised as useable and free. All in all tge worst hotel we have ever used in our many trips to Cornwall.
Rita
Rita,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 13 日
Breakfast had a lot of variety to choose from the staff are very friendly and helpful. Would recommend going again. Car Park was okay didn’t realise Phil Tufnell was talking
Robert
Robert,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 13 日
Griffen inn
As always a very friendly welcome.
Window handle in our room was broken but was fixed while we were down having breakfast. Which by the way the food is great.
Stephen
Stephen,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 8 日
Great location
Great location, short walk to beach a d shops. Easy parking. Good value for money.
Le-Anne
Le-Anne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 30 日
Aiden
Aiden,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Lovely Central location
Fabulous stay. Room was modern, clean, comfortable. Dog Friendly. Free parking a bonus
Katrina
Katrina,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Darren
Darren,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 14 日
Die Lage ist zentral und fast direkt am Meer. Zimmer und Bad waren sauber und groß. Einrichtung war OK, aber lieblos. Es gab kein Leselicht am Bett, sondern nur das Deckenlicht. Das wäre alles soweit gut gewesen, wenn das Zimmer (Nr. 17) nicht genau neben dem riesigen Abluftrohr der Küche liegen würde. Extremer Lärm, wenn die Küche arbeitete. Also immer morgens ab kurz nach 7 bis ca. 9:30 Uhr, mittags und abends bis ca. 21:30 Uhr. Dieses Zimmer zum normalen Preis zu vermieten ist absolut nicht in Ordnung.
stefanie
stefanie,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 11 日
Nice staff , great breakfasts , lovely clean room ,free parking ,well stocked drinks station in the room ,nice beer garden
John
John,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Great location by the beach; Lovely breakfast; Nice coffee; Amazing sea view from the window; Staff were friendly; Free parking and lots of shops, supermarkets and restaurants around. Definitely staying again.
Nan
Nan,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 12 日
Friendly staff . Well located. Good food .
Christopher
Christopher,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 9 日
Great stay
Lovely hotel staff are amazing and friendly. Food was amazing. Room was lovely we had a sea view.