The customer service is poor and certainly not at the level of a 5 star property. I was at the Courtyard Marriott Phuket and it far more esthetically pleasing and the polish and professionalism are on par with what one should expect from a luxury property. The staff here at the Seabed Grand lack the refined polish and professionalism of well trained high end hospitality employees. This is obvious by the way they present and interact with customers.
I had numerous issues during my brief stay. One of the things, I noted was that they had no washcloths? At the very least, they should be available upon request. They wasn't lotion or iron in the room either.
I went to go workout in the gym, only to find that it was closed as of 10 pm. All high end facilities that I have visited provide access to these facilities 24 hours a day. I called front desk for water and was told that I would have to come down to the lobby as there was no staff to deliver it. Additionally, there was no extra toilet paper. This is unacceptable. The wifi is unreliable and constantly offline.
An alarm went off the entire night. I informed the front desk. However, the alarm continued on throughout the night. I barely got any sleep and had a miserable night.
The worst issue ocurred when electrical issues caused a small fire that burned out my adapter and shut down the power in my room. I was burned by a spark, thankfully it was minor. The hotel handled this poorly and took no accountability.
Simonette
Simonette,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 8 日
Pent rom, rolig. Helt grei service. Litt irriterende med alarm på hotell rommene når dørene ikke er lukket. Bråker mye hvis du skal sove litt lenger og de rydder rommene like ved.
Sigve Strømsø
Sigve Strømsø,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 6 日
Seabed Grand was a a lovely hotel to relax for a few days. The buffet breakfast every morning was great! The staff were all incredibly friendly and helpful. Our pool access room was fantastic!
Louise
Louise,5 晚浪漫旅行
Wotif真实住客点评
10/10 绝佳
2025 年 5 月 28 日
This hotel was one of our better stays in Phuket. The staff was very friendly and attentive.The food and drinks were really good too. Would definitely recommend it.
Ruben
Ruben,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Very clean and comfortable. Food and drinks were very good. Amazing staff
Sapatra
Sapatra,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Fantastic stay, the staff were great, they have free shuttle bus to and from various parts of interest in Phuket which was handy as there is nothing in the immediate vicinity of hotel, nowhere to walk to. But we downloaded a taxi app which was fantastic as more than half price of normal taxis, very convenient, we could get to most places whenever we wanted for $200 Thai Bhat, as opposed to 6-700 bhat. But would definitely stay at this hotel again if come to Phuket, 10 stars from us 🙏👍❤️
Michael Hallam
Michael Hallam,8 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 18 日
freja
freja,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
The staff is so pleasant and accommodating to all your needs. Very beautiful people to spend time with. I felt so loved, appreciated and safe. I would definitely stay here again. The breakfast was also amazing and they switched it up a bit every morning, so there was some variety.
Joshua
Joshua,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Great stay great hotel
Salim Tsaka
Salim Tsaka,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 24 日
Fint hotell
Fint hotel med bra pool och fina rena rum.
Det fanns solsängar så att det räckte och behövde inte gå ut och ”paxa” på morgonen. Gymmet var fräscht men saknade ventilation så det var extremt varmt. Maten på restaurangen var väldigt god men servicen var sådär, behövde påminna om våra beställningar tre ggr.
Ylva
Ylva,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Tien
Tien,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Such a great place to stay if you have a car, just like us. But the hotel is not in big size, neither a 5 star standard like it was branded in Expedia
Zhiyi
Zhiyi,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 8 日
Far from beach, but always easy to get a ride
Dawn
Dawn,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 16 日
Bra start på Thailandsresan!
Allt var bra förutom att vi hade en typ fransk balkong utan några stolar att sitta på. Det framgick inte i bokningen. Hade varit mysigt att kunna sitta på balkongen på kvällen. Vi hade också ett rum ut mot bakgården som inte var alltför snygg.
Annars mycket fint rum, sköna sängar, otroligt god mat i restaurangen, bra frukost och väldigt hjälpsam personal. Det ingick transport ner till gamla stan mm.
Lena
Lena,2 晚结伴旅 行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 13 日
Expedia you disappointed us totally. We booked in this hotel over 2 months ago and our balcony was looking the backyards of the next door places. When we asked why? They said that because we booked through you that’s what you reserve for us. Never ever again I’ll reserve with you. Dissatisfied with the hotel in Singapore and now this. As an Expedia costumer I give you -1
Graciela
Graciela,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 11 日
Fredric
Fredric,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 7 日
Will stay here again
The hotel was nice and everything except the breakfast was really not up to par. Big saltwater pool was great for a few lengths and room was spacious and comfortable. Housekeeping ladies were fantastic. We came by car so location was not a problem for us. Delicious yum cha across the road is open daily till 2pm.
THOMAS
THOMAS,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 20 日
Passei apenas uma noite no hotel, não posso falar muito, mas achei ele muito organizado.
Café da manhã bom e a piscina parece ser muito boa.
Sergio
Sergio,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 27 日
hyemin
hyemin,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 10 日
Phuket Stadt besucht
nettes hotel, etwas abgelegen aber ruhig, frühstück war gut
Christian
Christian,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 23 日
The staff was very helpful with any question you had.