I booked 2 rooms at JG Sohotel. Rooms are small but clean. The ofher disadvantages is that it is noisy, so get your earplugs ready.
Lee and other staff members were very nice and polite with all of us but Andrew was the worse.
When I came down the first morning to complain about the noise and to move to another room, Andrew was just arriving from outisde and said no, there is no other room. I said the gentleman who is at the desk right now is actually checking. But Andrew insisted. I do not understand why he was so rude, without the fact that he didn't have the computer to manage the rooms in front of him. Anyways since then, I had my first bad experience with him.
When my fiancé were outside the hotel door, Andrew saw me telling my husband to come in, and I couldn't do it my self because my hands were full of stuff, he didn't even help him to open the door so he can get in.
Also, the same day, at the breakfast lounge, Andrew came in and said there is a notice that we cannot use butter on the bread and put it on the bread, and immediately he ask one lady customer of the hotel accusing her of putting the bread to grill with butter. The lady from spain stayed composed and answer nicely that she didn't do it. He insisted and she reply again very nicely, that she didn't do it.
Andrew was so rude to her, he didn't even apologize and he just left without a nice word to her or to all of us.
At this point, Andrew is the worse and if I was the owner I would fire him right away.
