3/5 – Beautiful property, but disappointing “Winter Hours” and limited amenities
We enjoyed the room and overall setup—it’s a nice, relaxing property off the Strip. However, being off the Strip meant expensive Uber rides back and forth. The website advertises a shuttle to several locations until 10:30 p.m., but in reality, it only goes to the Excalibur and stops running at 8 p.m. Apparently, they’re on their “Winter Hours,” which we had no idea about before arriving.
The pool area closed at 4 p.m., and guests weren’t even allowed to sit around and enjoy the evening by the pool having a drink. The lazy river was closed for the winter, and the pool bar was closed one full day and other days by 3:45 p.m. Despite paying the same resort fees, we didn’t get access to many of the amenities listed online. There’s also no daily housekeeping since it’s a timeshare property—again, something not clearly mentioned ahead of time.
When I tried to speak with a young female manager about possibly adjusting the fees due to all the unavailable amenities, she wasn’t helpful and didn’t offer any resolution.
Overall, it’s a nice and peaceful spot, but the lack of transparency about seasonal changes was frustrating—especially when it was still over 85°F in Vegas. If you plan to stay here, make sure it’s during their “summer hours.” Otherwise, you’ll find many amenities closed (including the lazy river) and limited service, even though you’re paying full resort fees.