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Palace Downtown

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Dubai Mall

Choose dates to view prices

Located near Dubai Fountain, Palace Downtown offers a luxury retreat with shopping on site, a coffee shop/cafe, and an onsite spa for ultimate relaxation. Treat yourself to aromatherapy or unwind by the outdoor pool with cabanas and sun loungers. With free in-room WiFi, helpful staff nearby attractions like Burj Khalifa make this hotel perfect for families.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
The current price is CNY3,543
CNY4,378 total
includes taxes & fees
Jan 22 - Jan 23, 2026

Why we love this property

Wellness sanctuary
The full-service spa offers aromatherapy, body treatments, and hot stone massages. A sauna, hot tub, and Turkish bath complete this health-focused retreat.
Luxurious lake views
This luxury hotel offers serene lake views right from the city center. Stroll along the boardwalk or take in the urban skyline after a day of adventures.
Flavorful dining options
The hotel's restaurant and cafe serve a vegetarian-friendly buffet breakfast. The bar rounds out dining choices with vegan and vegetarian options available.

Room options

View all photos for Palace Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Lake View Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View Room

  • Sleeps 2

View all photos for Palace Suite Downtown View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Downtown View

  • Sleeps 2

View all photos for Palace Suite

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite

  • Sleeps 2

View all photos for Palace Fountain View Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Fountain View Room

  • Sleeps 2

View all photos for Junior Suite

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite

  • Sleeps 2

View all photos for Palace Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room

  • Sleeps 2

View all photos for Diplomatic Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite Lake View

  • Sleeps 2

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

9.4 out of 10
Exceptional
(43 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2

Similar properties

2 outdoor pools, pool umbrellas, sun loungers
Address Sky View, Downtown Dubai
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 655 reviews
The price is CNY3,907
CNY4,824 total
includes taxes & fees
Jan 22 - Jan 23, 2026
Address Sky View, Downtown Dubai
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About the neighborhood

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Souk al Bahar - 1 min walk - 0.2 km
  • Dubai Fountain - 3 min walk - 0.3 km
  • Dubai Mall - 4 min walk - 0.4 km
  • Burj Khalifa - 6 min walk - 0.6 km
  • Dubai Opera - 11 min walk - 0.9 km

Getting around

  • Dubai Intl. Airport (DXB) - 25 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 49 min drive
  • Al Maktoum Intl. Airport (DWC) - 50 min drive
  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Trolley Station 1 Tram Station - 7 min walk
  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Birds - ‬1 min walk
  • ‪Il Borro Tuscan Bistro - ‬4 min walk
  • ‪Pickl. - ‬11 min walk
  • ‪Arabeska Restaurant - ‬1 min walk

About this property

Palace Downtown

Palace Downtown offers a great location, putting you within just a 10-minute walk of Dubai Mall and Dubai Fountain. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar, and a health club. The helpful staff and nearby shopping get great marks from fellow travelers. The property is just a short walk to public transportation: Dubai Trolley Station 2 Tram Station is 4 minutes and Dubai Trolley Station 1 Tram Station is 7 minutes.

At a glance

DONE

Hotel size

    • 242 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Check-in is 2 PM on December 31 to avoid temporary road closures.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Lifeguard on site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 160 per person
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way, maximum occupancy 3)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 588614

Also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown offer free cancellation for a full refund?

Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palace Downtown?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Palace Downtown?

Sorry, pets aren't allowed.

Is parking offered on site at Palace Downtown?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Palace Downtown?

Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.

What are the check-in and check-out times at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Palace Downtown and nearby?

Palace Downtown has a spa and an outdoor pool, as well as a steam room.

Are there restaurants at or near Palace Downtown?

Yes, there's an onsite restaurant.

Does Palace Downtown have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Palace Downtown like?

Palace Downtown is located on the boardwalk/promenade in Downtown Dubai, a short 4-minute walk from Dubai Trolley Station 2 Tram Station and 6 minutes' walk from Dubai Mall.

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Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, outstanding, and the best with a wide variety of options. (14 reviews)
  • The pool area is fantastic, run efficiently by staff, and offers a super clean and quiet experience. (7 reviews)
  • Staff in the restaurant were very friendly and provided excellent service. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Location
Service staff
Room
View
Fountains
Restaurant
Lobby
Amenities
Breakfast
Shopping malls

Reviews

10/10 Exceptional

The staff was friendly and helpful. The hotel was beautiful. The location was superb
Beth, 3-night trip

10/10 Exceptional

We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Nancy, 4-night trip

10/10 Exceptional

Perfect location, luxurious hotel.
Shady T, 2-night trip

10/10 Exceptional

Great hotel Great location
NEEMA, 1-night trip

10/10 Exceptional

This place is SO beautiful. It looks great, smells great, and the staff were AMAZING.
Amir, 2-night trip

8/10 Very good

Very kind and helpful stuff. A bit outdated but location makes up for it. The view from the room on the fountain and the burj is an paralleled.
Raphael, 2-night trip

10/10 Exceptional

Amazing hotel. The staff are very friendly and make you feel at home. We moved to the palm after staying at palace and we both thought palace had the most amazing staff. Shout out to Nur, James and Frederick
Stewart, 4-night trip

10/10 Exceptional

Loved it
Giancarlo, 3-night trip

10/10 Exceptional

Great place to stay
Brian, 3-night trip

10/10 Exceptional

Staff were amazing. Didn’t receive any benefits of VIP Access and also at times during the night it was noisy. Great hotel and easy access to so many places
Jawaid, 3-night trip

10/10 Exceptional

Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Elizabeth, 2-night trip

10/10 Exceptional

Great
Maria, 6-night trip

10/10 Exceptional

Clean room. Friendly stiff
David, 1-night trip

10/10 Exceptional

Very nice. Within walking distance to Dubai Mall
Ken, 1-night trip

10/10 Exceptional

Love my stay
PAUL, 1-night trip

10/10 Exceptional

The best place
Amaray, 9-night trip

10/10 Exceptional

Stunning architecture with a perfect blend of traditional Arabian design and modern luxury. The atmosphere was peaceful and luxurious, ideal for a relaxing family gateaway.
NEEMA, 2-night trip

10/10 Exceptional

The only thing I can think of is how the staff is incredible.
Alexandre, 1-night trip

10/10 Exceptional

We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Colette, 3-night trip

8/10 Very good

Location very good
Lorenz, 5-night trip

10/10 Exceptional

Upgraded our room, so we spent great times in a huge suite room. So comfortable. Thank you so much.
YUKIKO, 4-night trip

10/10 Exceptional

Staff were friendly and approachable. Thank you for making our honeymoon memorable. My husband and I appreciate it and had a great time. Hope to come back again!
Amina, 6-night trip

10/10 Exceptional

Amazing hotel and the staff were very accomodating. The cleaners were also very good they made sure everything was always done and organised. We loved this hotel we will definitely love to stay again. Breakfast is the best ive ever had
Marwa, 4-night trip

10/10 Exceptional

We loved everything about our stay, from the beautiful scent the moment you walk in, to the impeccable service. The staff are extremely professional, from the valet to the reception, beach and restaurants. We enjoyed the food (breakfast and dinner) at their terrace too, despite the heat. The pool is amazing, super clean and quiet. The drinks were served to perfection.
Hiba Ghassan, 2-night trip

10/10 Exceptional

Expensive for dinner but otherwise wonderful.
DANIEL, 1-night trip