8/10 很好
2025 年 12 月 18 日
Perfect location in rye. Our room looked over the car park.
Convenient car parking facilities. Breakfast was gorgeous - I selected from the menu a full English which was fabulously cooked. Kind male staff member very professional.
We were refused early check in and told to sit for a minute - I believe the cleaner informed the receptionist who appeared new not to check us in until 15pm and then we were told the room was not ready - the new receptionist then proceeded to check in another couple 5 minutes behind us when she was on her own.
Cleaning in the bathroom and general bedroom was lacking - shower did not drain - cleaner in the reception area acts like the owner of the property. Did not feel like she cared - stated another room on the same level had the same issue - I felt like getting a long thin brush and doing it myself but why should I. She stated she will inform the facilities department. I could not wash my hair or the bathroom would overflow.
During the breakfast there was an issue with people who had not checked in the day before on the system and the cleaner was dissing the new receptionist colleague stated she had all day to do it. She seemed very annoyed with it. Hierarchy and staff roll over likely an issue in this place.
It did the job for the one night.
Claire
Claire，1 晚行程
Hotels.com真实住客点评
