Front staff wasn't rude, but not inviting; toilet running when walked into room - ended lifting lid off tank & stopper is broken and floats around, bathtub (Google showed walk-in shower) and tv was on. Paid for room with balcony. Balcony overlooks concrete roof with pointed roof exhaust to the left. Has 1 chair & barely room for 2 people to stand. Paid for breakfast, note on counter says restaurant closed for Christmas Eve and Christmas Day, clerk said breakfast is coffee and danish pastry (husband allergic to coffee, and we don't eat danishes).
Decided to use the gym in the morning. There's 2 treadmills- only 1 works. Husband used the working treadmill (but the TV watching part doesn't work). I used elliptical for 10 minutes (all seemed to work). Switched to recumbent bike. Gym EXTREMELY hot. Had to get off bike & go to front desk to ask for access to get box fan in the pool (Pool is locked with note closed until January. No water in pool. Looked & smelled liked paint when getting fan). Male at front desk VERY helpful and unlocked pool. Said an AC unit has gone out in gym. (Previous reviews also mentioned gym like sauna).
Emily
Emily,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 20 日
Staff was very nice. Room was very clean. Ill deff come back.
Jeff
Jeff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 18 日
I have nothing bad to say the service was great and friendly the room was clean and inviting and it was quiet I slept soundly
Tisha
Tisha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Amazing staff
Monica
Monica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Jessica
Jessica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Friendly front desk clerks and maids.
Karen
Karen,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 26 日
Mary Jo
Mary Jo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 22 日
Robbe
Robbe,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Elizabeth
Elizabeth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Luke
Luke,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
We stay here every time we are in Fort Smith. It’s cozy and clean.
Stacey
Stacey,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 9 日
Prepaid for the room and notified them over a week prior that my mother had passed and we had to cancel the trip. Expedia tried several times to contact the hotel for cancellation, but never received a response back from the hotel. Even a “no” would’ve been better than completely ignoring my request! No plans to book here again!
Ronald C
Ronald C,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 29 日
Corliss
Corliss,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 25 日
Nice room comfortable bed
Mary
Mary,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 24 日
Ashley
Ashley,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 20 日
Shawn
Shawn,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 17 日
Bedding issue
When I came I the room I thought the bed was not done (see pics) I went to the desk and they kindly gave me another room…. And the bed was looking the same!!! wrinkled sheets and poorly made . It is surprising for a Marriott hotel. beside this it was clean and the bed was very comfortable.