Big room, the condition of the hotel was quite low. Problems with the bathroom, needed to tell the staf 3 times.
Peter
Peter,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 14 日
Agree and paid for early check-in. Put our things in the room then went to the pool for several hours. When we came back, our keys did not work. Went to the front desk and the lady reprogrammed them. After opening the door, we discovered water all over the floor coming from the bathroom and a wallet sitting on the counter that was not placed there. We immediately went back to the front desk and explained what happened. She called housekeeping to clean the water. She told a security officer what happened. The guy said he didn't have access to review the cameras and had to wait for a security manager the next day. We waited over an hour to clean the water and nobody came. Went back to the front desk and said we were coming to eat and she called again for someone to come clean the room. The next day when we went to check out, we asked to speak to the security manager he wasn't available. Finally after waiting the guy came and then went outside and was on the phone a long time. He came back inside writing stuff on a paper. I thought he was checking to see what happened. I told the lady at the front desk we had a plane to catch and couldn't wait forever. After more time, the "security manager" asked me what my complaint was. By then, I was irritated by the fact he should have known already what my complaint was and had no more time to waste and had to leave to go to the airport. I wrote a statement what happened and they said they would get back to me. Never did get a reply back.
Brian
Brian,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Me encanto todo doy un 20/10 ⭐️⭐️⭐️⭐️⭐️
David
David,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 11 日
Room clean but very outdated
Robert
Robert,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 9 日
the pictures are so deceiving. we were on the second floor and the walls, doors, and carpet in the hallways were so dirty and stained it was disgusting. the room was alittle better but still could not walk in the room without shoes on. Also, the water was not hot, warm but not hot in the shower or sink. Totally disappointed. Not sure how they have any good reviews. So glad we were just going for one night. I would have left to the embassy suites next door. Do not believe the good reviews - I did and found it like a motel 6 in the states.
jaimie
jaimie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 1 日
The hotel needs a good renovation. They never said they were fixing the pool, but only the small ones were working. The water was cloudy, it wasn't clean. The surroundings need to be cleaned with a pressure hose.
Jose A
Jose A,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 29 日
Shakira
Shakira,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 23 日
It needs major upgrades. Old and dated.
Victoria
Victoria,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 20 日
Amaury
Amaury,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 19 日
Luis
Luis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Estados excelente, personal muy amable
Danny
Danny,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Todo estupendo, la habitación, la comodidad, el personal y todo céntrico. Sobre todo buena comida sumamente cerca, dentro y fuera de las facilidades.
Gloria
Gloria,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 11 日
Dirty room, stained bed, stained chairs you wouldn’t even sit on-rugs so dirty stained, floor drain backing up onto floor smell of sewer. Vomit on elevator reported to staff but still present 90 minutes later.
Eleanor Rose
Eleanor Rose,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 8 日
Robert
Robert,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Madelin
Madelin,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 4 日
Luz
Luz,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
It was a great place to stay
Yaddie
Yaddie,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 2 日
The hotel is dated. Needs a renovation. However we only stayed for 1 night. Sleep was good However the AC was way too cold so up it to 70 but then it went down lower. So sadly my partner did not have a good sleep. The beach area was superb.
Barry
Barry,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 2 日
There was a pigeon in the balcony and it was unusable because of the mess the pigeon made.
Wilson
Wilson,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 24 日
Carmen
Carmen,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
Marlene
Marlene,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 19 日
Awesome
Jaime
Jaime,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 14 日
Vivian
Vivian,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 13 日
Poca variedad de alimentos. Es mejor salir afuera a comer, eso es malo. Lo demás bien