The hotel is gorgeous and one of a kind, but… very difficult to navigate, no room lighting or showers, and feels like a giant fire hazard. All of the restaurants are separate from the hotel, so you can’t “just put a meal on your room.” The check out was the worst. I lost this piece of string bracelet they gave me at check in (worth like 5 cents at most) and the hotel charged me $20 at checkout. Felt like a shakedown on your way out.
Michael P
Michael P,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Espectacular el hotel, la atención, los alimentos, la playa, todo
Roberto
Roberto,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 13 日
Andrés
Andrés,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 30 日
Awesome view, architecture, and access to beach,
Ricardo
Ricardo,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 20 日
No vayan. Muy mal servicio y experiencia.
Andrés
Andrés,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 11 日
amazing place , spa experience was unique, clean room, front desk and Elixir restaurant need improve service. Elizabeth our concierge 100 %.
Mileidis
Mileidis,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 8 日
Gonzalo
Gonzalo,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 30 日
Jonathan
Jonathan,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 25 日
The spa was so incredible. Most of the staff was great though communication only via WhatsApp and not having a phone in the room wasn't. No cell signal and weak wifi.
The food was amazing but really expensive for drinks.
Benjamin
Benjamin,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 25 日
Jefferson
Jefferson,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 25 日
Amazing
Iuliia
Iuliia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 21 日
Jenna
Jenna,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 20 日
El mejor hotel de Tulum una verdad será experiencia inolvidable, cada detalle hace este lugar mágico