We had an overall pleasant stay, largely thanks to the staff, who were incredibly friendly and helpful throughout.
When we first arrived, our room was unfortunately in need of maintenance and a refresh. The walls appeared quite dirty with visible handprints, the bath had signs of rust, and some of the wallpaper was peeling. However, when I raised this with reception, one member of staff in particular was exceptionally accommodating, she moved us to a cleaner room without hesitation and also kindly arranged a late checkout for us, which we really appreciated.
The hotel itself is set in a beautiful building with lovely grounds. There is a bus stop right outside that takes you directly to Oxford, though it takes about 1hr. The pool and sauna area were lovely and quiet. Breakfast had good options available, and we were especially pleased that the kitchen provided vegan sausages to accompany the cooked buffet.
Just a short walk away is a charming little farm where you can see Highland cows! Also just down the road, is a pub called The Pack Horse which was absolutely lovely, and offers a vegan menu.
Housekeeping was generally good, although on a couple of days our dirty cups and mugs weren’t cleared, which was a bit frustrating.
The main downside for us is the overall lack of maintenance in the rooms. While the service and setting are strong, the bedrooms are in clear need of repainting and general upkeep to bring them up to standard.
Overall we enjoyed our stay, thank you!
