I booked this motel through Hotels.com for a short visit to see my child who attends a nearby university, and I’ve never been more horrified by a lodging experience in my life.
From the moment I arrived, the room was absolutely filthy — dirt caked into the floors, stained bed linens, and grime coating the walls. The smell inside was unbearable — a pungent mix of marijuana and curry that hit you the second you opened the door. To make matters worse, I found stink bugs crawling up the walls. It was truly revolting.
The so-called “bed” was hard as a rock — I might as well have slept on the floor (if it weren’t covered in filth). As if the room itself wasn’t bad enough, trucks in the parking lot were revving their engines at 2 AM, making it impossible to get any sleep. What really pushed this experience over the edge was the appalling behavior of the office manager, PK. He called me at 10 PM the night before check-in, threatening to cancel my reservation because he “couldn’t run the card” — despite my Hotels.com booking clearly stating Pay at Check-In. When I tried to explain this, he became rude, disrespectful, and downright offensive. He told me, “You too poor,” and said he didn’t want “drug addicted people” staying at his motel. This was completely uncalled for and beyond unprofessional. No customer deserves to be spoken to like that — especially when the booking terms were being followed correctly.
This motel is an absolute disgrace — dirty, noisy, and run by someone