4/10 尚可
2025 年 10 月 3 日
The grounds and the pool were just beautiful. However, we were very disappointed with the room due to a major issue. It rained and rain leaked thru the ceiling onto the coffee table and carpet. The room was also very outdated. Carpet had stains and the furniture had scratches on them. Very outdated! Another issue was the night we checked into the hotel there was a comforter and dishes laying outside our room's entrance. I called the next morning, and they were to come and remove them. It never happened, so I brought it up with staff again and they never removed them. It was the next day when we had the leak from the rain that it finally was resolved. Kudos to the maintenance staff, Cole who fixed the problem and also had the comforter removed. The manager, Melinda did offer another room for us, but we decided against it due to the great work that Cole did to fix the issue, so we decided to stay because we only had one more day left. Melinda stated that we would receive a 50-dollar credit. We never received it and when I called about it, the desk staff said it was a 50-dollar credit for the reservation to use at their resort. This was not told to us. We stayed there in 2017 and had a fantastic stay but this time sadly no.
Kelley
Kelley，4 晚家庭旅行
Hotels.com真实住客点评