Lighting was awful in the rooms. The use of the gym and swimming was an additional £7 per person which hotel guests have to pay too (not included).
Never been to a hotel where the normal facilities aren't included in the stay.
Larissa
Larissa,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 15 日
Nice hotel, room was adequate. Breakfast amaizing!
Nicholas
Nicholas,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 7 日
Clean but tired
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 1 日
Windows were open in room when we checked in so it was cold.
Booked a twin room but we received a double room, spoke to reception and were told that it was hotel.com’s fault, nothing they could do.
Pillows were very hard, had no give in them.
The curtains weren’t blackout so room was still very light in the middle of the night
Overall, didn’t get much sleep, not the best experience.
Alex
Alex,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
Super friendly staff, reasonable food, rooms a bit dated but the ground floor areas were great - this used to be a 5* hotel and you can tell by the quality of the public areas. Great health club. Ace location to get in and out of Newcastle in a cab.
Nichol
Nichol,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
Excellent staff, friendly and efficient
Charles
Charles,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 26 日
Yes it was spot less and staff very helpful
David
David,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 24 日
Tom
Tom,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Nice rooms, friendly helpful staff, good location, nice food. Will use again….
Malcolm
Malcolm,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Used this place a few times, nice staff, clean rooms, always a good stay.
Malcolm
Malcolm,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 21 日
Karen
Karen,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 18 日
Lovely staff
Margaret
Margaret,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Sorry didn’t have breakfast
Antony
Antony,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 16 日
We understood we booked a double cosy room, but the curtains were hanging on for dear life, the main radiator did not work in our room, even though the reception lied and said it would turn on at 5.30pm. In the room was an oil radiator which we had on but it didn't warm the room at all, said radiator had a missing wheel too.
The mattress was awful and were only provided 1 single rock hard pillow each.
It was a room where it was cleaner to leave your shoes on.
The only plus was they were instant hot water in the bathroom and thank goodness as we had to have a hot shower to try to get warm.
Room was 503.
Would definitely not recommend, unless you want cheap & cheerful stag do accommodation, then it would be perfect!
April
April,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 15 日
Room was spotless and tea/coffee bar filled with good quality tea, coffee and biscuits.
AMANDA
AMANDA,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
The room was warm clean and very comfortable, staff were very kind,helpful and always happy
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 7 日
TV remote didn’t work. Only one lift working and even that looked dodgy. Pillows were very hard and no extra pillows. I felt the service on arrival was OK.
Thomas
Thomas,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 4 日
Matthew
Matthew,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Very clean room and tidy the staff were brilliant and helpful il definitely stay here again the pool facilities were excellent and well maintained big thumbs up from me !
Chris
Chris,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 31 日
Suficiente para una estancia corta de trabajo.
JOSE LUIS
JOSE LUIS,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 31 日
Room clean but the heating was full on
Charles
Charles,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 30 日
I opted for this hotel which was more expensive because it had a pool not only to find when we got there that you had to pay for the pool every morning but noone under the age of 16 is allowed. Not great when your a single parent. There was also just bedside lights to light up the room and as we arrived at night we did not notice until the next day all around the windows and curtains was cover in 2 different types of thick black and white mould which it looked like was also up the wall. This is probably the worst hotel i have ever stayed in.
Lynne
Lynne,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 26 日
couldnt use hot tub no time... Room lovely and clean. Warm..
Bar - well presented and comfortable