Huge fancy mansion house and tower with a lot of history.
I've stayed in a variety of rooms, classic to mini-suite a number of times.
It's quiet, tranquil and very well kept.
This time, I was in a standard room, shower had no hot water. Cold shower it was. Informed front desk in morning, fixed by evening, but no discount or apology which I would have expected (I stayed for one night)
The only issue I have is there seems to be no staff around 50% of the time.. constantly looking for staff.
There was a new-ish member of staff, it seemed as though a particular senior was belittling him, he was doing a stellar job. They were saying he should talk to customers in the restaurant more, ask how the food was etc.. personally I would rather just eat my food and if there's an issue I'll raise it, I hate the British custom of a waiter asking you if everything is OK with your food halfway through eating with a mouthful of dinner. The young member of staff clearly recognised this and is a credit to your team, and should not be scorned for it.
The location is dreamlike, I go for business but would happily stay there for holiday. It's the picture-perfect castle / mansion in Scotland, without having to go up to the highlands.
I work away on average 10 nights a month, so this isn't just some random review. I get to sample a lot of hotels, in the UK and worldwide.