可以免费取消我在沙顿酒店的预订并获得全额退款吗？

是的，沙顿酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

沙顿酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

沙顿酒店是否有停车场？

是的，自助停车免费。停车位数量有限。

何时可在沙顿酒店办理入住和退房？

开始办理入住：14:00；停止办理入住：不限时间。退房时间为 11:00。

沙顿酒店周边区域环境如何？

从沙顿酒店仅需5 分钟步行可至里士满地铁站，12 分钟步行可至里士满公园。

伦敦沙顿酒店住宿优惠| Hotels.com 好订网

Q: 沙顿酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: 沙顿酒店是否有停车场？

是的，自助停车免费。停车位数量有限。

2/10 很差

2025 年 10 月 1 日

Dreadful dilapidated property

Dreadful run down and dirty everything broken or torn. The worst place I have ever stayed. Curtains ripped, shower not working. Toilet broke. No handles on windows so open all night. Paint n plaster falling off. Smell of garbage and this was in a room I paid £40 to upgrade to because the first was worse.

Karen，1 晚商务旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 9 月 30 日

On arrival to Shandon House it was a house. The name on Hotels.com is misleading as this is not a hotel it is an old house that is being promoted as a hotel - this is not a hotel (this is misleading). On arrival I checked in at the desk (?) and was asked for my ID this was photocopied and I was asked for a payment card also - the accommodation was already fullly paid prior to arrival. The room location was a puzzle as the stairs beside the desk was split level and directions were unclear. The smell of damp was too much to ignore. On entering the room the damp smell heightened. The room had two windows which could not be closed without possibly causing damage so sleep was not completely possible. The curtains were barely attached to the rails. The curtain backing was shreddded (torn in a few places). The carpets badly stained. Although somebody had tried to clean it. The bathroom - shower tiles were badly broken and cracked; the shower shield leaked to the floor - down the side of the painted bath and through the expired shower shield which was badly sealed with silicone peeling from the edges - water seeped through the edges to create the terrible damp smells. The beds had clean sheets at least however, the base of the beds that were visible were disturbingly dirty, worn and old. I would not rate or recommend the experience to any one. I would not recommend a stay here. The picture illustrated was not the experience of my visit. hotels.com should visit this site!!

Sinead，1 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 9 月 28 日

Stay away from this hotel

The room was sold and advertised as a double room with a double bed, yet it was a 3/4 bed at the most. The room was set up for a single person. The bathroom could only just fit 1 person in it at a time. There was only 1 cup and 1 glass. This was the smallest room possible and I was charged twice as much as I could have booked it for the day before.

David，2 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 23 日

Helpful friendly staff (schlepped our suitcases to the room). Parking on site, but tiny and with three cars in the lot, it took some precision maneuvering to get out. The room was clean and comfortable, but the en suite bathroom could use a bit of remodeling (gaps around the tub and water stains running down the wall... prob change out the mildew-stained shower curtain too). The train station is a 5-minute walk, Richmond Green is a bit further but convenient with pubs and shops, and just a bit further the Thames and a pleasant promenade.

Marc，2 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 17 日

Could do with some TLC

Clean fresh rooms though the common areas were a bit tired. Clasps on all windows broken so could only close some windows, which wasn't a problem in the current weather. Two receptionists, one polite & helpful, the other not. Good value for the area.

Samuel，2 晚商务旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 10 日

Eden，1 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 9 月 6 日

Alright

Cheap hotel in london. I’d probably call the bed a large single bed than a double. Shower had seen better days. Get what you paid for.

1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 5 日

I would strongly advise against staying here.

During my stay at this establishment, I encountered several concerning issues. The accommodations exhibited significant cleanliness problems, including the presence of insects in the bathroom. Additionally, the property presents a serious safety risk. The windows on the top floor lacked proper hinges, which is a major concern. Due to these dangerous and uninhabitable conditions, I would strongly advise against staying here.

No WINDOW HINGE. The window doesn’t close!!!

Ryan，2 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 8 月 16 日

Matthew，1 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 8 月 11 日

Don’t stay

No AC & windows only opened a crack. Small desk fan to move air, toilet wouldn’t flush, door to bathroom was broken, room door didn’t lock, dirty & dusty. We didn’t even stay. Checked in & out 1.5 hours later bc didn’t feel safe.

Only air movement & extremely stale smell

Kristina，1 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 8 月 6 日

We had one night at this Hotel. The photos make the room look much better than they really are. We were staying on the third or fourth floor - no assistance with getting our cases up the stairs. Bed was on an angle, so I spent the night clinging to the middle, hoping that I wouldn't fall out of bed and break an arm! Car was parked in the car-park. Someone had scratched our car, the gentleman on Reception could not have been less helpful in searching security footage if he tried. Would not really recommend, and would definitely not stay here again

Karen，1 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 8 月 4 日

The hotel certainly doesn't deserve some of the negative reviews seen recently. It's simply a no-frills hotel and serves its purpose as a place to stay for the night. No security issues. The windows do shut properly - one just needs a minimum amount of intelligence to work out how. The carpets are clean as is the bathroom. Quite a good shower and comfortable toilet although a tiny basin. Useful car park behind the hotel. Reception staff were friendly. The only real issue that we had was that we wanted an early check-in (only 1 hour earlier) and the receptionist offered it for £10 extra which we found unaccomodating and slightly exploitative. Obviously they can't do this for everyone but a kind favour for some paying guests wouldnt go amiss.

Simon，1 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 8 月 2 日

Terrible Hotel

The hotel experience was so terrible that we couldnt stay there one night. The room was not in the condition that was advertised, and the room was dirty. The toilet wouldn't flush, and the bathroom door couldn't close at all. We are trying to get our money back via hotels.com but the owner refuses to answer. They don't want to give us back a refund it seems

6 晚结伴旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 28 日

Nice little hotel with great staff

The hotel is cheap and cheerful. Its nice and clean, and the staff are helpful and friendly. We were there to attend a concert and i must say, its location to the train station is fantastic.

Mrs T J，1 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 21 日

Carina，3 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 7 月 21 日

1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 7 月 20 日

Bed was uncomfortable so didn’t sleep much. Clean but very run down. Photos look a lot better. Parking was tiny but we got a spot.

1 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 7 月 18 日

La habitación es muy limpia pero los muebles muy gastados, las ventanas faltan las manijas, los grifos son flojos, la cortina rasgada

Jan，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 7 月 16 日

Emma，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 13 日

kadir，3 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 7 月 12 日

You get what you pay for

This is a tough property to judge, because as the old saying goes, you get what you pay for. The location is great and close to the train station and Richmond city, in general. That was a positive. The hotel is certainly not "3-star" as they claim. If it were in the USA, it would maybe at most get 1-1.5 stars maximum. Its similar to one of the roadside motels you have on a highway, and for Euro standards it is equivalent to a mediocre hostel. Rooms were teeny tiny and very hot. Fan was tiny and room was sweltering in summer. The carpet was absolutely filthy and bathroom not much better. The room is seriously dated and really needs a complete gutting and remodel. Pay a little more and stay in a more modern place is my advice. The pictures were absolutely untrue and not a reflection of the state of this property. It really needs upgrading desperately. In saying all the above, if you are on a really tight budget and just want a simple bed to lie on and have little expectations, then this is the right place for you.

Daunesh，2 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 11 日

phil，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 7 月 10 日

My night in a hell hole.

The room is filthy, the shower is mouldy with broken tiles. The shower head is filthy and mouldy so couldn’t even shower. it’s unsafe I’m a single female on the ground floor and the locks are broken on the windows. There’s a massive crack in the glass of the window. The bed is like a slab of concrete. It’s boiling hot but can’t open a window there’s a very cheap very noisy fan. Only 1 member of staff who was unhelpful. By far the worse hotel experience I’ve ever had in my life. Feel dirty, feel exhausted, can’t wait to get out of here. Spoke to the 1 staff member about the problems he said he knows how bad it is so that is reflected in the price. £135 for 1 night in a literal hell hole is not reflected in the price.

Jackie，1 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 8 日

Emma，5 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 7 月 7 日

The hotel was clean and nearby family we were visiting. Reception staff very polite. Shortage of extra pillows the pillows supplied were very thin

James，2 晚行程

Hotels.com真实住客点评

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常见问题

可以免费取消我在沙顿酒店的预订并获得全额退款吗？

沙顿酒店是否允许携带宠物入住？

沙顿酒店是否有停车场？

何时可在沙顿酒店办理入住和退房？

沙顿酒店周边区域环境如何？

点评

关于沙顿酒店的点评

好

6.6

6.0

7.6

5.8

5.4

点评

2/10 很差

Dreadful dilapidated property

Karen

4/10 尚可

Sinead