I can’t rate on the quality of the stay. All I can do is rate on the inability to understand extreme circumstances. We spent time, well into the night at the ER due to my son being injured in a hockey game…possibly ending his season. At the time, my son’s well being, paperwork, and managing a family on hold, was occupying 100% of my attention. After a long evening at the ER and 1.5hr drive home, I emailed the hotel, letting them know we had to cancel our trip due to these unforeseen circumstances, and I was hoping for a refund. It was denied as we had passed the cancellation deadline. I didn’t get the insurance…that’s on me. But I would hope a multimillion dollar company would overlook a paragraph of written policy, in exchange for understanding that some extreme situations arise…to which, the cost of accommodations are nearly imperceivable.