The design of the hotel is nice and the staff were exceptionally helpful, attentive and professional. The breakfast, however, was way overpriced for the quality (it was basic—barely palatable machine coffee, industrial food of just decent quality, nothing fresh or local) and the same must be said about the comfort of the rooms, specifically the bedding. Regarding convenience, the hotel is located in a decent part of the city with easy metro and bus access. In total, it’s a decent hotel, but one expects something more than just basic comfort for this kind of price, especially from an upper-scale chain that bills itself as a place to go to discover hidden, local gems. We booked five rooms. There were organizational problems with two of them. Both were immediately solved by the attentive staff, so it’s not an issue with them . You won’t be mad about the hotel, but it’s not amazing. Maybe this is just the standard in Vienna.