furniture shabby. Mattresses old. TV not High Def (Hello 2015!)
David
David,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
Angela
Angela,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Bethany
Bethany,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 17 日
big problems checking in to resort
hotel had just changed owner and new staff didn't know whay they were doing. Couldn't find record of my payment. Charging my roomate for extra costs. Still in limbo please try to help.
Lauren
Lauren,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 14 日
The front desk is clueless. I booked my Hotel stay in thru Expedia for 2 nights. I paid $343.63 for the booking thru Expedia. All I was suppose to pay at the Hotel was a resort fee of $53.66. I was charged $299.30 by Shenandoah FD and I was charged another $200.00 by Ascend Hotel Collection. I asked for an invoice from the Front Desk when I checked out. They said there was no reciept and no charges.
Frederick
Frederick,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 9 月 13 日
Check In Process
The checkin process was a disaster as they insisted I owed another $97. to my prepaid reservation. I totally agreed with the resort fee (although some resort amenities were not open/available). They later claimed Hotels.com had not sent payment for my reservation and I said that was their problem, not mine!! Double check your bill!
Pamela
Pamela,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 8 日
We were celebrating our 56 wedding anniversary and expected a nice stay but that is not what happened the cabin was dirty and there was a air confioner unit in closet with tabe around it when air came on there was a LOUD NOISE it sounded like someone bangi ng on tin
I tried calling # i had no answed
We left a day early eith no refund people at desk were rude
Judith
Judith,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 28 日
Douglas
Douglas,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 25 日
Royce
Royce,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 15 日
The only disappointment I had was that the indoor pool was not available.
Yenis
Yenis,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 10 日
MaryRose
MaryRose,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 4 日
Extra charges at check in. Bed was uncomfortable. Limited dining was frustrating. Kept pressuring us to do a sales tour.
Margaret
Margaret,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Great time for families
Ideal vacation for families - for all ages kids.
A lot of activities
Get from activity to activity with golf cart is so fun and comfortable
Talya
Talya,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
The only thing that bothered me was the fact that we had to wait an hojr to get in our cabin. Other than that it was a wonderful experience.
Andre
Andre,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Great place for people of all ages. Several accommodation options. Rental of a golf cart to get around the resort was a plus. Many activities throughout the resort. Many good quality restaurants are available within a short drive. We really enjoyed wine tasting at Barboursville Winery in Barboursville, Va. Beautiful winery with knowledgeable staff. We are definitely looking forward to returning to Shenandoah Crossings in the near future.
Susan
Susan,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Everything was great
Marcus
Marcus,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Brooke
Brooke,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
The area was beautiful, the staff was nice, the food and drinks were good, and the price was very reasonable. Will be coming back, and would like to do the horseback riding and mini golf next time!
Logan
Logan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Wonderful getaway, cabins perfect for relaxation and spending time with family. Pools and activities provide hours of enjoyment. Staff friendly and welcoming, looking forward to visiting again.
Kelye
Kelye,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 27 日
Upon arrival I was charged an additional $160 on top of an advertised price of $189 which was unexpected. We chose this location based on the pools and amenities for families, the indoor pool was under construction, and the outdoor pools and activities were closed due to heat lighting. The neighboring room was very noisy until 1am, so not the best stay like we were hoping.
Olivia
Olivia,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 14 日
The staff was amazing. A big kudos and shoutout to Hayley at the front desk. She was super amazing! My family and I enjoyed our stay at the cabin! Beautiful resort Beautiful scenery.
Davina
Davina,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 14 日
Peaceful and very relaxing place to stay
Brad
Brad,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 10 日
This property is clean, and there is so many activities for every age group. I will be coming back for sure.
Renee
Renee,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Nice quiet cabin, for the price should come with golf cart to get around. All activities are pricey. But the place is beautiful and peaceful.
David
David,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 6 日
Did not like the fact that they will not service room. You must take used towels to front desk in order to get clean ones. You have to leave your trash in the hallway. For the cost of the room they should provide better service.