First, the staff was really friendly and attentive. The breakfast and location were also perfect.
The challenges came with:
- parking (a heads up about how to access the hotel before the stay would have been helpful. It was not intuitive and very tight to get in)
- cleanliness and room layout: for a family of 4, the room was tight and the cleanliness was questionable
- communication about hot water being out of order. For 2 out of 3 nights, we had no hot water. When I asked, I was told it was a neighborhood problem, which I can understand. I just wish I'd known about it before going through 2 cold showers.
Overall, location is great and the team was truly caring, but not a 4 star stay.