Disappointing Stay – All View, No Value
We were really excited about our stay at Dana Villas & Suites — the photos looked incredible, and it was the hotel we were most looking forward to during our three-week holiday. Unfortunately, it turned out to be the worst of the trip.
While the view is undeniably beautiful, nearly everything else fell short. When we arrived, the floors were dirty and covered in hair — we had to request they be cleaned. There were stains on the walls, coffee splatters in the bathroom and by the pool, and a strong sewage smell that lingered throughout our stay. The pool was filthy until we asked for it to be cleaned. The fridge didn’t work, the bedding was ripped, the furnishings were worn, and housekeeping left either our door or window open on two separate days. The room and pool area were both in need of a fresh coat of paint — everything felt tired and worn.
We clearly specified our food allergies before breakfast, yet were still served items we couldn’t eat. The breakfast itself was underwhelming and far below the standard you’d expect at a luxury property.
Upon check-out, the Front Desk manager apologized and covered our transfers to and from the port, which we appreciated. She also said the general manager and owner would follow up — but no one ever did.
Every other hotel on our trip cost much less and far exceeded in cleanliness, comfort, and service. The photos may look stunning, but they hide a lot. They are not a luxury hotel.
