I could tell as soon as I arrived that the place was a dump. I walked into the office, there were three people in line ahead of me to check in, and it took half an hour to get my key. The room was acceptable, but only just. Not very comfortable at all.
The pool was closed for "routine maintenance." On Labor Day Weekend? The water was so filthy it was clear they weren't keeping up with it at all. And with the pool deck locked, there was no other spot on the property from which I could see the river view. I complained to management and they told me they'd sent out an email ahead of time mentioning that the pool would be closed. This is a bald-faced lie; I have their email and it says the exact opposite.
When I went to check out the staff initially tried to make me wait till they'd inspected the room. When I rolled my eyes they snapped at me. Rude, incompetent, unprofessional, and dishonest. I can't remember the last time I've felt so ripped off.
