Your form is insufficient for the length of my complaint as it cut it off whe I tried to paste.
After being told the day before it would be fine to check in early and to double check the day of, I was told on the way that I'd be charged extra to do so. That's petty. If you have too many rooms to turn over, say "sorry.' Don't nickel and dime me. I let it go until I checked in. I was then told that because of my whatever status and a valued member if whatever, I was getting upgraded to a king... I didn't need a king. I needed a place to clean up and feel comfortable before a work engagement.
The next night, your night staff did NOTHING while intoxicated people shouted up and down the halls, knocked and then ran from many doors - my own included. If they weren't able to habdle it, law enforcement should have been called. Ridiculous!