The room we were given was extremely disappointing, with a strong musty, urine-like smell—my kids described it as a dark, smelly box. Several things were broken, including charging points, the towel holder, and the shower handle, and the bathroom looked dirty and worn.
Although the staff were polite, they said they couldn’t help as the hotel was sold out and only offered a refund. I requested a callback from the manager, but no one ever contacted us during the three nights we stayed. Since it was Christmas/New Year and most hotels were full, we were stuck staying there.
Housekeeping was also very poor. The room was not cleaned every day—at nights we returned to find the beds not made and the bathroom still covered in sand from the previous day’s beach trip. This lack of basic housekeeping added to an already disappointing experience.
Overall, a very disappointing experience.