Staff Jafranco is good and helpful for booking taxi from hotel to airport. However, hotel surrounding area is not safe and a lots of African, Indian, and other minorities are hanging around. Perhaps they are living nearby but for tourist definitely is not a good place to stay although hotel is close to Napoli Central Station. In addition, we found out that a kettle is not clean and it seems like some stain or bubbles inside when we boiled some hot water.
Fanny S Kuen
Fanny S Kuen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 14 日
雙人房間空間不大,廁所淋浴空間較小,床具 舒適乾淨,早餐豐富!
HsiaoTing
HsiaoTing,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 12 日
HsiaoTing
HsiaoTing,3 晚行程
Hotels.com真实住客点评
6/10 好
2017 年 10 月 20 日
Breakfast is really good
Breakfast is really good!
The location is close to central station, but not safe around hotel, many people look not nice around hotel.
Witnessed robbery in burgur king close to central station.
Room in hotel is good, clean and tidy, but there is some mosquitos in room. So if it could provide some kind of tool insect repellent, it will be better.
真实旅客
10 晚商务旅行
Hotels.com真实住客点评
6/10 好
2015 年 8 月 15 日
Nice
perfect location
LAI WAH
Hotels.com真实住客点评
6/10 好
2014 年 8 月 14 日
真实旅客
Hotels.com真实住客点评
8/10 很好
2014 年 6 月 2 日
near the train station
the hotel is one of the international hotel chain that we had a good experience in Frence. This time we reserved this hotel chain in Naples with a good expression.That day when we got the hotel, the staff of the reception introduced the taxi trip of Pompeii and Sorento actively with price of 190 Euro. Then he reduced to 100 Euro when we considered it expensive but the talk stopped by the reason that we can not take a whole day to go. Next day we found the train ticket is 2.9 Euro to Pompeii and 6.5 Euro to Sorento when we was at the local train ticket office. In Sorento tourism bus ticket is 10 Euro and we took 20 Euro to have a visit around the town and have a look of sea beach scenery . We had a confusion about the staff whether introducing trip was a item of his job.
李小泗
Expedia真实住客点评
8/10 很好
2013 年 8 月 16 日
best western is always good~
good location,and is qualified for 3 stars~
真实旅客
Hotels.com真实住客点评
8/10 很好
2013 年 5 月 30 日
Besides an unfriendly staff, All are good!
As the breakdown of the ratings, all are good, location, clean, facilities, conditions....etc. However, one of the staff (day shift at counter) is extremely unfriendly, and unwilling to answer any common enquiries like wifi password, keep key when going out ....etc.
真实旅客
Hotels.com真实住客点评
8/10 很好
2013 年 2 月 14 日
5-min walk from train station, easily access to gd restaurants n shops.
A. Lee
Hotels.com真实住客点评
10/10 绝佳
2012 年 2 月 6 日
真实旅客
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 4 日
Rummet var rymlig och bra, rent rum och mycket trevlig personal. Frukosten var över förväntan.
Nära till tågstationen och metron. Lite livlig och ruffig område men man går bara igenom och vi kände oss trygga ändå.
Denise
Denise,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 14 日
Clean room, attentive staff for the most part but not too friendly, small shower,
Lori
Lori,8 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
joanne
joanne,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 5 日
The hotel itself is fine — clean and functional — but the room was darker than expected, which made it feel a bit gloomy. The location is okay and fairly central, but like much of Naples, it didn’t feel particularly safe, especially at night.
Silvia
Silvia,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 28 日
Tuve problemas
HENRY
HENRY,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 2 日
We chose the hotel as we wanted to be close to the main station. We found it easy to walk to the city centre and metro stations. However our room was tiny and dark despite claiming to be superior. We had a small window overlooking tanks and pipe work (our friends had a balcony and view over the square!). The rooftop terrace was great once we managed to find it but there are no lights up there, just wires hanging from the walls where they should be! Some reception staff were very unhelpful. Breakfast was good with great service.
Sally
Sally,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 2 日
Guylène
Guylène,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 27 日
The hotel itself is good, a bit pricey around the neighborhood. Outside the hotel, we can see garbage everywhere. Not the hotel fault, but the government needs to do something so that foreign tourists like us feel comfortable and safe walking around (especially at night).
Cattleya
Cattleya,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 14 日
El hotel está renovado en las zonas comunes. No se corresponde esa imagen con las habitaciones, que están más cerca de un tres estrellas modesto en España. Por lo demás, el personal es amable y competente en general. La única excepción es la "jefa" de la zona de desayunos. En una estancia de siete días de un grupo de seis amigos, todos los días nos puso pegas para juntar mesas y que pudiéramos desayunar juntos, aunque al final lo hacía. Absolutamente innecesario.
María José
María José,6 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 30 日
Nico
Nico,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 29 日
The hotel is great, great breakfast, great staff, the area around it is not excellent, kind of dirty and busy, near bus stations, but Napoli is like that in general anyway. Fun stay.
Rodrigo
Rodrigo,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 21 日
Gutes Hotel, Hilfsbereites freundliches Personal. Sehr gutes Frühstück. Nur die Umgebung ist schmutzig und wirkt unsicher
Frank
Frank,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 18 日
EXCELENTE CUSTO BENEFICIO
Hotel localizado ha 7 minutos a pe da estacao ferroviaria de NAPOLES, bem servido de restaurantes e bares ao redor, facil acesso ao transporte publico local. A noite a regiao nao parece boa para andar, assim como varias partes de Napoles. Atendimento muito atencioso o cordial na Recepcao