Food selection was smaller than most all inclusives, but what they offered was delicious. The rooms could be cleaner, but the buildings age is a factor. Linens were very clean. The beach was stunning.
Candace
Candace,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 26 日
Perfect
Wonderful views from our balcony
Jason
Jason,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 18 日
The location and the views are 15 out of 10. The rooms are older and more cruise ship sized. Food, honestly, in the restaurant (reservations needed, get when checking in) was excellent. Buffet was small, and if you are NOT an adventurous eater and are American and not familiar with Latin foods. I said Latin as much is more Central American than traditional Mexican and not at all geared to US tastes. Drinks were great, and the entertainment was shockingly pretty good for such a small place. I will return as it was a great fit for us even though obvious improvement could be made.
Carlos
Carlos,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 20 日
Excelente hotel muy privado y en su isla propia alejado de todo y muy bien servicio
Cesar
Cesar,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 9 月 18 日
Katsuyuki
Katsuyuki,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 18 日
The only great thing about this property was location. The rooms are dated and need renovations. The food was average, nothing special. The wait staff were more interested in talking to each other than servicing their customers. I asked for water from three different people, and finally got it myself.The people at the front desk acted like you were bothing them, whenever you asked them anything. The bar staff was good. It was nice when the bartender remembered what you were drinking. Thanks Henry! Overall it's an ok place, but I've had much better food and service at other resorts.
Abigail
Abigail,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 16 日
The beach is so beautiful. Concierge/staff can be slow to respond or assist. First visit had a couch and little table set on the balcony. This time showed up with nothing on the balcony, the balcony door had to be pulled really hard to even open. They did eventually put 2 very uncomfortable chairs out on the balcony finally but was a bummer because i enjoyed the balcony first time i went here. You must book dining bearded buffet the day before. Trying to keep diet coke and water in my mini fridge was not the best. The views though are just so gorgeous!
Danielle
Danielle,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 16 日
They never filled the refrigerator with drinks they will say I will someone to do it but never happen food was the same the whole time not much variety
Lisandra
Lisandra,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 15 日
The best I can say for the property is it has a great location. This is one of the reasons we stayed here. The rest of the amenity's are average. The food was ok at best, even in the 1 restaurant they had open. The buffet was typical food, nothing to note. The wait staff showed no interest in assisting, We had to get our own drinks numerus times while they talked in the corner. The rooms are dated and our door had gaps around the door frame. The balcony , we stayed away from the railing due to it being loose and ready to fall off. The people at check in were nice, but seemed disinterested in doing anything. We asked for change one day, and that seemed to be a problem for them. The bar was good. Overall the place has it locked down with its location.
Randy
Expedia真实住客点评
8/10 很好
2025 年 9 月 15 日
…
Regis
Regis,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 9 月 14 日
flew in to Cancun,took the ferry over. Stayed 4 nights We walked from ferry to the resort- about 20 mins. When we arrived they came out with bottled water for us! So nice! After check-in, they had someone give us a ‘tour’- but it was really to get us to attend the timeshare/exclusives presentation. We did not attend. So yes- everyone wears wristbands. Different colors for your category I’m supposing. We had blue. There was pink, green and black. The black are timeshare folks and they are the only ones that get too shelf liquor.booked deluxe villa w/balcony. 2026 balcony had no furniture.next asked if we could get loungers. They said no problem. We came in at night and see still no loungers.They tell me that Expedias description is wrong and balconies in those rooms have no furniture. I show her the room description and she tells me no- your Expedia room doesn’t include a furnished balcony. I asked to speak to a supervisor and they were gone. As I’m chatting with Expedia, she comes back to our room and says they can move us tomorrow- Expedia called them also to rectify. In the 15+ years I’ve booked via Expedia, never had an issue. 3 stars for service. resort is a bird sanctuary just beware there is poop and cant be all cleaned up. Buffet is pretty good and variety- go early for fresher food. Bartenders all nice! The ceviche restaurant had best food! Able to get up &snorkel all day! We liked the daily activities. Not a party resort but we still enjoyed it. water is beautiful!
Lena
Lena,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Julieta
Julieta,1 晚行程
Hotels.com真 实住客点评
4/10 尚可
2025 年 9 月 13 日
Property poorly maintained with many areas for improvement. A shame with such a beautiful area of beach.
Many things like TV, phone, shower in poor condition or not functioning at all.
Buffet selection very weak and limited
Recommend stay elsewhere on the island
EDUARDO
EDUARDO,6 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 12 日
Not very well kept. Tables
Leah Ann
Leah Ann,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 9 月 8 日
Claudia Irasema Pardo
Claudia Irasema Pardo,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 8 日
David
David,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 8 日
Staff and people at the resort were great. Only issue was a mixup/miscommunication at the pickup for our departure. Not sure who was to blame (Expedia/AGI Tours or resort), but we booked a round trip private boat/minivan and they took us to the Ultimar Ferry terminal. We thought we were stranded, so proceeded to buy Ferry tickets (in fear we would miss our flights). However, the taxi driver returned and found us and got us back on track with our original booked private boat/van. It cost us about $40-$50 more (we were not refunded) due to this confusion. Other than this the vacation was great!
Richard
Richard,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 7 日
I like that the hotel was in it’s own private little island just for the guests. Also I loved the staff, everyone super friendly and always on point with everything. I would recommend and definitely will go back in the future.
Wander P
Wander P,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Sherri
Sherri,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Very lovely resort! We loved the crystal clear water that you could walk way out in, gorgeous beaches! The views from the rooms were pretty, you can pick sunrise or sunset. Food was very good, especially at the restaurants! Beautiful stay!