Freezing communal area . No atmosphere and the food was sub standard especially breakfast . No black pud and the bakon was rancid. The staff are ok like but cant turn the heeting on , not great for an overnight spa break . Pool was nice though but thats about it .
lee
lee,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 26 日
No atmosphere in the bar /restaurant area's. Nothing at all going on and it was Christmas. The management wouldnt even put the heating on and the communal area's were freezing. Didnt feel like a nice hotel spa break .more like an hostel. Not a good experience.
Kathy
Kathy,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 13 日
Shower was so dirty - couldn’t use it
Bathroom had blood stains all over the wall and door
Light switch’s didn’t work
Floor was dirty
Whole hotel was dated needs a massive clean
Louise
Louise,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 8 日
The room windows overlooked a stairwell with rubbish at the bottom of it. The curtains were threaded and mouldy stains on and wouldn’t close properly as not on runners properly. We were phoned the day before to be told as they had a function on we couldn’t dine in the hotel that night. We travelled with our 10 year old son and went there at 8pm to go to our family room. We found out it was directly above the functions and when we phoned about this to reception due to loud noise from disco told would finish around 10pm. It didn’t finish at 10 and we were not able to get to sleep until nearly 12. The rooms are basic and furniture is outdated and very worn.
Clair
Clair,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 7 日
Photos are misleading. The main entrance looks like a 1970 council building, tired, old and dirty. Over night a large concreate mound appear.
Rooms were tired with very cheap Dunlem fixtures. No glasses in the room, but this is likely to be a safety issue. Room was fair too warm. Opening the window wasn't an option as the noise coming from the car park was loud until 430 in the morning. The car parking lighting was on until 5AM so our bedroom was lit until then and the cheap and nasty black up curtains where not fit for purpose. The bathroom fan would not turn off, solution found for this.
I made a massive mistake booking this hotel at £120 per night, it was worth a £10 and I would have enjoyed sleeping in my car. The noise from the other rooms was off the hook and I had the waste night sleep in over 10 years. It is easier to sleep on a Ryanair flight to Benidom stag weekend.
The restaurant was close due to a wedding and there were a number of Christmas parties taking place. To be fair I did receive a phone call the day before advising me of this and upon arrival. Check in took 20 mins as the staff had to deal with a number of room booking issues. I wish now that they had turned me away so I could rebooked someone else.
The only positive feedback was the staff who were great and all deserve to work in a better hotel. How they do this day in day out I have no idea. The owners need to look after their people and try new revenue schemes.
Please do not stay here
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Ben
Ben,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 6 日
All great except minor points; attention to detail for room extras, small choice on breakfast but perfectly ample, place is a little tired out and they need a lit sign on roadside imo. Staff friendly and attentive.
James
James,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 5 日
Booked for 2 nights as local to Chester zoo & outside of city centre. Travelling alone with young child. The corridor to our room distinctly smelt of cannabis clearly coming from one of the rooms, I did not raise this as felt this was strong enough for the hotel staff to recognise themselves. We had our evening meal on 1st night in the restaurant, the food was not great for the price, and had to move as we were initially seated under a dripping conservatory overhead window. The bar area next to the restaurant was loud and felt rough. I did not feel safe in this environment with my child. We went back to our room but did not sleep due to paper thin walls and the noise being unbearable due to drunken rumblings, banging and music from the room above and a child screaming throughout the night from the same room, understandably. Additionally the mattress had a hole in it the size of a small football. At 6am I raised my concerns with staff and were given a different room for night 2. We had ordered room service for breakfast, this never arrived. We were subsequently offered a complimentary breakfast for the 2nd morning however due to our unsettling experience in the restaurant for our evening meal on the first night I did not wish to put my child in that same environment again and checked out at the earliest opportunity. During our stay it was made known to me that this hotel is a halfway house for local council waiting list and is widely known locally for this. Awful experience.
Martina
Martina,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Great value for money. Clean and spacious. Would stay again
danny
danny,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 28 日
Everything was old and tatty
Jonathan
Jonathan,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Good room and did what we need.. Clean and tidy room.. The pool and spa was good
Linda
Linda,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 20 日
Gareth
Gareth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 10 日
David
David,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 10 日
Neil
Neil,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Steve
Steve,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 26 日
Gordan ramsay needed
Booked this hotel as we were visiting chester zoo. We chose it as it had a pool & would be ideal as we have kids. The hotel phoned 10 mins after booking the room and we asked would we have full use of the pool when we got there. So we arrived to be told the pool was out of use for today even though we had a phone call 90 mins before telling us we had full use. The hotel looked clean but had a smell like and older persons house and the decor was still in the 1940s. We had a rubbish nights sleep as some kind of commotion was going on in the room next to us. We got the vibe this place put people up that had been evicted and had nowhere else to stay. The guy must have left the room a million times during the night and everytime the door slammed shut the full room shook and with the bed attatched to the connecting wall to his door the full bed shook like a bomb had gone off. Would not reccomend staying here as it would be cheaper and would probably get a better nights kip sleeping in your car. Breakfast wasnt worth the money also
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 25 日
The rooms need a complete refurbishment as looks like stuck in the 60s old furniture toilet door falling off beds were so old and bad we left after 1st night booked for 2 nights our backs were hurting sleeping on the beds we left
charlotte
charlotte,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 23 日
Dated but clean
Room dated but clean.
Unfortunately pool was closed which was reason we chose this hotel.
Lovely gardens.
Staff were friendly helpful and efficient!
Sharon
Sharon,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Fabulous
Marcu
Marcu,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 8 月 17 日
Dolores
Dolores,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Really nice
Lovely and clean we didn’t eat there but it looked nice and great menu, had a great night sleep
Michelle
Michelle,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 13 日
Stayed here for 2 nights. We had room 8. Very large, spacious room. Some updating could be done, however, everything did the job. Pool was good size and had a small area for toddlers. Only complaint we had was the room was very hot. We stayed during the heatwave, so expected warm weather, but the only opening window was in the bathroom, and upon arrival the towel heater in the bathroom was switched on. If traveling with toddlers please check this, because it is extremely hot and can be a burn risk for little hands. Overall, would stay here again.
Natalie
Natalie,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 8 月 11 日
The whole stay was unsatisfactory to be honest. Hotel was out dated and needed a make over. Food and drink was over price and of poor standard
We did request and room with double bed but was given a room with 2 single beds pushed together which was not comfortable at all