The service at this hotel is absolutely terrible. They only clean your room every other day. And when you ask about it, they give you a hard time about it. We stayed from Friday until Sunday, and our room was not clean once. The trash overflowed in our room, as well as no towels were replenished no toilet paper and our linens were never changed.
Jamie
Jamie,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 10 日
Angelique
Angelique,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Igor
Igor,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Richard
Richard,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Stayed at the Hampton- McHenry for a baseball tournament. This was not a play to stay situation so we were able to choose this location on our own versus what was offered by the baseball team. The hotel was clean, comfortable. Our room was cleaned when we requested. Breakfast offered in the morning was ok. Better than recent offerings I’ve experienced in similar-level hotels. Would stay here again, if we return to the area.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Joseph
Joseph,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Myloan
Myloan,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 13 日
Disappointed
I’ve stayed at many Hampton Inn’s over the years. This was my worst experience. Admittedly, it started out good. We were met with a very friendly hotel associate. She was accommodating and helpful. We were there for. Family reunion. We checked in on Friday afternoon and left the hotel on Saturday. While out at the family reunion all day Saturday (11:00 am - 11:00 pm) our room was never cleaned and towels were not replaced. I would usually reuse some hotel towels. But, these were very thin and it was necessary to get new ones. I was very surprised and not impressed when we got back very late. I went to the front desk and waited in line to request towels and shared with the clerk that our room was not cleaned and we needed clean towels. He didn’t apologize, or offer any reason, he just looked at me in a puzzled way and asked how many towels did we need. It was just very poor customer and behavior. I hope this is an anomaly.
Mark
Mark,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Cordarell
Cordarell,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Nice
Nice hotel. Seemed a bit pricey for how basic it was.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 8 日
Problems with King Bed
We stayed for 3 nights for Fouth Of July weekend! We were in a King bed handicapped room! My girlfriend didn’t sleep at all the first 2 nights! She is 100% disabled and the bed on the right side was sagging and it seemed the mattress or boxspring under the mattress was broken!
Kevin
Kevin,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Quiet and safe location. 10 min near to McHenry town and 18 min to Volo museum.
I love breakfast server until 10 a.m. we have plenty time to rest at morning.
Lourdes
Lourdes,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
JESSe
JESSe,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Really great experience! Happy with how easy it was to make & pay for the reservation before getting to the hotel. Checking in and out was quick, easy and friendly. Rooms were clean with nice details. Very happy with my stay here!
Michelle
Michelle,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Nicely kept property. Breakfast was good.
Stephen
Stephen,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Paula
Paula,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 15 日
not very clean and room serviced everyother day. not up to Hilton standards.
JAMES
JAMES,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 11 日
Rahul
Rahul,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 2 日
This is a great property. Couldn't find a single thing to complain about. Would definitely stay again.
Cindy
Cindy,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Linnae
Linnae,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 28 日
Overall stay was decent. Checking out staff member was on personal phone, delaying the check out process. Customer had a few questions in regards to stay cost. Chairs in the room had a lot of stains on them. It's hard to keep fabric furniture clean, I understand but looked gross to sit on.