Excellent staff, very helpful with any issues we faced (for example the remote needed new batteries and they fixed it right away). They also kindly informed us my husband left his apple watch in the safe and they asked to mail it to us, which of course we were immensely grateful for. They are very kind, helpful, and made us feel welcome. The rooms were all newer (we had 2 rooms booked for our family), and they were quiet. The breakfast was very fresh and delicious, and the welcome drink was very much appreciated! We will definitely return to this hotel the next time we are in Milan.