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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor pools, near Playa del Carmen Main Beach

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Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools - Tukan Hotel Playa del Carmen (Playa del Carmen)
Reception - Tukan Hotel Playa del Carmen (Playa del Carmen)
Honeymoon Room | In-room safe, blackout drapes, free WiFi, bed sheets - Tukan Hotel Playa del Carmen (Playa del Carmen)
Sundeck - Tukan Hotel Playa del Carmen (Playa del Carmen)
Property entrance - Tukan Hotel Playa del Carmen (Playa del Carmen)
Located near the vibrant Quinta Avenida, Tukan Hotel Playa del Carmen offers a tranquil oasis with two outdoor pools and a lush garden. Savor breakfast at La Ceiba restaurant, relax on the sunny terrace or unwind at the bar. Helpful multilingual staff ensure a seamless stay.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Wedding services
  • Luggage storage

Feel at home (6)

  • Television
  • Garden
  • Terrace
  • Blackout drapes/curtains
  • Free parking nearby
  • 2 outdoor pools

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Mobile key entry
Daily housekeeping
In-room safe
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Mobile key entry
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, blackout drapes, free WiFi, bed sheets

Two Bedroom Suite

Highlights

Air conditioning
LCD TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Cable channels
Mobile key entry
Daily housekeeping
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Tukan Tower

Family Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Family Tukan Tower

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Mobile key entry
Daily housekeeping
In-room safe
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Deluxe Tukan Tower

Deluxe Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Tukan Tower

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Mobile key entry
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Basic Room (En Edificio Exterior)

Basic Room (En Edificio Exterior) | In-room safe, blackout drapes, free WiFi, bed sheets

Basic Room (En Edificio Exterior)

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout drapes/curtains
Cable channels
Mobile key entry
In-room safe
Wardrobe or closet
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪La Parrilla Playa - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

When you stay at Tukan Hotel Playa del Carmen, you'll be in a fantastic location, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 156 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking within 328 ft
    • Street parking available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge

What to do

  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Jet skiing nearby
  • Snorkeling nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • In-room safe
  • Mobile key entry

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Is there a pool at Tukan Hotel Playa del Carmen?

Yes, there are 2 outdoor pools.

Are pets allowed at Tukan Hotel Playa del Carmen?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Tukan Hotel Playa del Carmen?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Tukan Hotel Playa del Carmen?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Tukan Hotel Playa del Carmen and nearby?

Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a garden and access to a nearby health club.

Are there restaurants at or near Tukan Hotel Playa del Carmen?

Yes, there's an onsite restaurant, La Ceiba.

What's the area around Tukan Hotel Playa del Carmen like?

Tukan Hotel Playa del Carmen is in Downtown Playa del Carmen, a short 4-minute walk from Playa del Carmen Main Beach and 6 minutes' walk from Mamitas Beach.

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Reviews

Tukan Hotel Playa del Carmen Reviews

6.8

Good

7.2

Cleanliness

8.6

Location

7.0

Staff & service

7.8

Eco-friendliness

6.6

Property conditions & facilities

Popular mentions

Room
Location
Service staff
Water
Shower
Restaurant
Beach
Parking
Lobby
Building

Reviews

8/10 Very good

I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Gwen, 8-night trip

10/10 Exceptional

Great place to stay
carlos, 2-night trip

6/10 Good

At the beginning when we first arrived to our first room, the room was very hot because AC wasn’t working and smelled humid and moldy. It seems there was a leak from roof because there was water on the floor by bed. But they did a great job in changing our room to a better room. In that room AC was working and it smells better. There is no fridge or microwave. Breakfast buffet was good and staff were polite, friendly and helpful.
Luz L., 6-night trip

8/10 Very good

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Luis, 2-night trip

10/10 Exceptional

I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Janice Lynne, 14-night trip

10/10 Exceptional

The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Gia, 5-night trip

10/10 Exceptional

Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Christel, 1-night trip

6/10 Good

Good local, food was good.
Satu, 10-night trip

8/10 Very good

Great location for dinning and shopping options. Good price.
Liza, 3-night trip

8/10 Very good

This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Joanne, 10-night trip

2/10 Poor

If you really wanna rest, don’t come here it’s really noisy and at night till three in the morning
bertha livier camacho, 4-night trip

8/10 Very good

Amazing location

10/10 Exceptional

All is good
Arcenio Lastra De, 4-night trip

6/10 Good

Needs upgrades.
Juan, 8-night trip

10/10 Exceptional

The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect
Lloyd, 6-night trip

6/10 Good

Needs some updating too outdated it
Martin, 6-night trip

10/10 Exceptional

Everything is closer all the stores clubs and restaurants
Carolina, 5-night trip

6/10 Good

From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.
miguel, 4-night trip

10/10 Exceptional

Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Miguel, 4-night trip

6/10 Good

In General it was ok, water inside of the hotel it seems that is salty water.
Carlos, 3-night trip

10/10 Exceptional

I like being right by 5th avenue
Joanne Florence, 11-night trip

8/10 Very good

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Edgar, 2-night trip

6/10 Good

Close to the 5ta Avenue
Martin, 4-night trip

4/10 Fair

The hotel is very well located, but buffet breakfast is very bad
Julio Antonio, 3-night trip

8/10 Very good

When open the water in the sink smells like drainage.
Nerina, 4-night trip