Friendly helpful staff. Clean room, comfortable beds. Decent breakfast choice. Hotel ideal for Leeds centre shopping and arena.
Ongoing works on the 2nd floor and one lift still out of order but no real disruption or disturbance
Janice
Janice,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2026 年 4 月 29 日
My room was facing in to the shopping centre, which meant it was very noisy and there was “elevator music” being played constantly that I could hear. I couldn’t open my window because of the noise and I could t even open my curtains as there’s a restaurant directly opposite! The air conditioning was non existent. There was also no gym, but one was mentioned when I checked when booking. Bar prices were also extortionate - £16 for a whisky and coke!
Kevin
Kevin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 29 日
Decent hotel in good location for the arena.
Rooms facing into the inner courtyard are a bit dark though so try to get a room with an outside window
tracy
tracy,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 26 日
Breakfast was lovely, best bit about the stay. The young lad serving us both mornings was really helpful and welcoming. Great chef and lovely fresh omelette.
The room was very tired looking and the air con didn’t work, which I reported multiple times, over the two days but nobody came to check it or repair it. It was very hot room. One lovely chap from housekeeping did give us a fan although it was slightly broken, it did help. There were lots of repair items on level 6, broken lift and all looked a bit tired.
Michelle
Michelle,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 26 日
Great hotel
Vincent
Vincent,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 24 日
Easy parking, quick check in, comfy bed
Meika
Meika,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 23 日
Staff was so welcoming and kind when arriving during checkin. Delicious breakfast too.
Laura
Laura,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 4 月 22 日
One lift was out of order, meaning only one was operational.
Hot water was off in the morning meaning a cold shower. Shampoo was empty.
Air conditioning did not work meaning the room was 25degrees.
Receptionist pointed me in the direction of the gym but didn’t mention I needed a gym pass from him. He looked disinterested.
Raymund
Raymund,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 21 日
The staff are friendly and helpfully let me check out 30 mins later than their usual time. Breakfast was ok but nothing special. They had pastries last time that they didn’t have this time but still had croissants and basics. The room was nice and spacious and I slept well apart from the next day when they were doing some building work or something on site outside the room. The main annoying thing was no flannel, has to use a medium sized towel and when I got in the shower, I realised there was no shower gel as the bottle was empty. This was very frustrating and not much you can do once you’re in the shower. They are obviously updating the property and I would definitely stay there again
Kiley
Kiley,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 4 月 19 日
Air conditioning not working, toilet leaking, only 1 lift. Complained to reception who advised they couldn't help either contact Head Office or Hotel.com. apparently not the actual hotels problem!!!!!!
sally
sally,2 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 19 日
Great room. staff great although never enough bar staff and had to wait 15 minutes to get served.
Jonathon
Jonathon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 19 日
Really enjoyed our stay. Staff were helpful, room was a good size and nice breakfast.
Couldn’t understand why there is a gap on the bathroom door were you can see people on the toilet though??????
Mark
Mark,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 15 日
Breakfast was average. Rooms clean and ample size. Tv not working and wasn’t told on arrival. Seemed to be a variety of problems with no room service and restaurant aswell. Undergoing renovation which you don’t notice in your rooms. Staff worked hard to ensure beds were correct for us. Parking with Q-Park and discount code perfect. Great location.
Olivia
Olivia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 7 日
Christopher Paul
Christopher Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 5 日
Rob
Rob,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 3 日
Great room. Bar and breakfast area were good staff friendly and helpful
Vivienne
Vivienne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 2 日
Great location
Rachel
Rachel,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 30 日
Iain
Iain,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 24 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 24 日
The room we had overlooked the light, and you could hear people “trying” to play the piano in the middle of the mall and at 8:30am Sunday morning the malls music started. The shower head would not stay up and it preferred to shower the wall. Not the best experience
James
James,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 22 日
Sara
Sara,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 20 日
All very nice. No restaurant open and the lifts were very difficult to work. Some natural light would have been nice but everything else was spot on. It was very quiet despite it been in a central spot. I really enjoyed my stay.
Jemma
Jemma,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 18 日
Needs a lot of maintenance it’s in poor condition
Room 410 the drains stink air con sounds like jet engine breakfast was poor for £18 .
Location good . That’s all I can say . Staff not very well informed .