Spa - could not believe for a 5 star hotel that you had to book a slot to use pool and spa! Given a 45 minute slot but no monitoring of that once in. Changing rooms were not great, dirty towels lying everywhere, lockers old and several not working. Facilities themselves were poor. Steam room appeared to have mold on tiles and steam coming out of a pipe in the wall with no cover over it or warnings beside it - dangerous.
Room was of a good standard, all main surfaces were clean however, the surfaces not so obvious were not clean or dusted - table lamps, top of bed head etc.
Staff - were all lovely and very polite.
Food - was pretty poor. Breakfast - eggs not cooked through, pancakes stone cold, tea cold, 2nd pot far too strong even for me, 3rd pot too strong again, so gave up on that. Dinner in bar - fish & chips were not good, chunky chips slightly hard and fish was soggy.
Not somewhere I would return to or recommend.