6/10 Good
Aug 18, 2025
Underwhelmed, and annoyed.
We stayed at 1 The Maltings on Saturday 16th August - a group of 3 of us who were working at the nearby Mid-Somerset Show. We arrived at 1700hrs - the earliest check in time and realised we did not have any email from the property with a key code. On trying the number for the owner, it simply rang out, no message facility. Over 45 minutes later we managed to get the code from a very helpful Hotels.com customer service person. The email with the code was sent at 22:30hrs that night - not very helpful.
The apartment is compact - bedrooms are okay - 3 doubles, pretty basic. There is a kitchen which is serviceable.
The bathroom is a converted small cupboard, consisting of shower, basin and toilet. If sitting on the toilet, your feet are in the shower tray. For the odd night it’s workable. Shower was pretty good - mixer type running off combi boiler. It was a shame to have found long hairs stuck to the side of the cubicle - not the cleanest.
Bedroom cleanliness was not brilliant - clearly nobody moves any furniture very often to clean around anything. The floor covering is a little misleading - it looks grubby, but is actually the grey pattern.
There are 3 TV’s - one in each bedroom, but we could only find 2 remotes.
There are no USB outlets in the property - take your plugs to charge devices!
Biggest issue was just getting in - by reading the reviews, this is clearly not a one-off.
John
John, 1-night trip