Check-in service was exceptional! Very personable staff, and they helped us sort out parking, as well as went above and beyond making sure we knew where to go. It felt like we were chatting with old friends.
Our room was fine and clean, though there was one light that didn’t work (room 1106 entry light). It wasn’t an issue for us, but just so you are aware for maintenance.
The bed itself was fine, but for a December stay, we would have expected thicker blankets. It felt like we were just sleeping with a double sheet. Also, for a king size bed, the pillows were quite small. Both of these factors led to a less comfortable night of rest, which was unfortunate.
That being said, the hotel is beautiful and clean. The skybridge was awesome! We went to an event at the KFC Yum Center and it was so convenient to be able to just walk back to our room afterward.
Overall, it was a great experience, we just wish there were winter blankets.