When we initially booked this property because of its raving reviews, we were convinced that this will be a great way to spend 8 days of our vacation here and looked forward to the ultimate experience.
We’ve stayed at several all inclusives before and have loved previous experiences.
I’ll start with the good things, the exterior of the property is beautiful, well maintained grounds, and beach is relatively clean and easy to get into. The water is shallow but the waves can get very rough for the little ones.
Sunsets are beautiful but you’re not haggled by vendors about like 3 times in an hour.
We loved the food at the Mariachi restaurant (highly recommend the salmon tacos! And passion fruit mezcalita)
David, Laura & Miguel the servers looked after us and are wonderful!
Now, the buffet is highly focused on Mexican cuisine almost every day so it’s best to alternate reservations between the 3 restaurants.
Reservations are contradicting, lots of miscommunication between the concierge & the host at the restaurants, they kept messing up our numbers for the table and the also told us they won’t join tables while there were some instances where they would: it was very frustrating.
The pool is disgustingly warm & won’t let you use the second pool which is for royal club and almost always empty, only if you pay for $100usdpp.
Also the front desk receptionist is really rude, this is the first all inclusive that I’ve been to that doesn’t do anything for special occasions.