The staff at this Holiday Inn Express were absolutely wonderful: kind, attentive, and quick to respond when issues arose. Unfortunately, the condition of the hotel itself left much to be desired.
When we checked in late at night, I discovered the next morning that the shower in our room was in an unacceptable state of cleanliness. I had to wear flip-flops just to shower. I immediately reported it, shared photos I took, and the maintenance staff quickly confirmed the problem and moved us to a different room.
The second room was much cleaner, but it had a very strong, unpleasant odor. It was like damp, molding socks that had been aged for years. While I chose not to complain again since the room appeared clean, the smell was overwhelming and clearly points to a deeper issue. The carpets or AC units on the third floor may need a thorough cleaning and inspection.Maybe dehumidifiers?
Overall, I gave three stars because the staff did everything they could to make our stay better, but the property itself is in need of serious attention. I nearly booked another hotel for our last night despite already having paid, which is not something I’ve ever considered at a Holiday Inn Express before.