I booked a room to celebrate our 43rd wedding anniversary. I booked a restaurant in Shrewsbury too. When we checked in, the room was very cold, the radiator was lukewarm, and one of the towel rails in the bathroom wasn't working. We were hoping to shower and change before going out. I went to the reception and was told we could be upgraded and to pack our bag. When I returned, they gave us the key to a much poorer room with a dingy bathroom (with a shower over the bath) and condensation running down a window high on the bedroom wall. Apparently, the radiator in the upgraded room had leaked. By this time, it was too late for us to shower, as we needed to leave for our booked table at the restaurant. We were moved again on returning to the hotel. Evening and planned celebration ruined. I did complain, but have received no reply.