Reception staff were excellent and very approachable.
Bar staff were the same.
Good breakfast and staff very efficient.
Cleanliness of room not great. Plus when we arrived the heating had been turned off and the window in the room was wide open, so the room was absolutely freezing
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 31 日
Stayed here several times and would stay again . Hotel is a little tired in places but it adds to it’s character but some small repairs would make a difference ( just general maintenance) Rooms vary greatly depending on what part of the hotel you stay in. Staff are usually very friendly and helpful ( our checkin lady was lovely as was the waitress at breakfast) Breakfast is always great quality . Room is clean but can be a bit tired again depending on what part of the hotel. I love this hotel for its character charm and location so would happily stay again
Amanda
Amanda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 23 日
It was all lovely, thank you.
Andy
Andy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 18 日
Check in was good, friendly staff and offered a glass of sherry!
Hotel is very historic and could be stunning but needs a lot of investment. It’s very tired and seems to be stuck in a time warp, but having said that everywhere was very clean. The room was a good size with a bathroom off of a lobby area. But although we didn’t check in until 5pm (2 hours after the earliest time of 3pm), the radiators hadn’t been turned on and so the room and bathroom in particular were very cold.
The bed was very soft and the pillows very lumpy, way past their best!
There was no hot water in the morning which was disappointing as the bath looked very inviting!
The breakfast that was included was served in the panelled dining room and was very nice.
We mentioned our issues the next morning on checking out but the lady on reception said she didn’t usually work there so could only pass on our message.
So all in all, we were disappointed by the hotel which is a shame as the position in Shrewsbury is excellent and it could be an amazing place to stay.
Jayne
Jayne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 12 日
Mayimona
Mayimona,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 11 日
Staff were great
Lucy
Lucy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 10 日
Catfishing by a hotel is a new one on me! The room was extremely dated with the bed moving across the room as soon as I sat down. Wheels not locked and no way to stop it. TV I hadn’t seen since the 90s! Service was strange I felt like I was a scolded child when I left with my room key… pretty sure I can look after my room key I’ve managed to look after my car and house keys for many years without an issue. Breakfast very very old school. Solid poached eggs, cold toast, awful watery coffee. Unfriendly staff with an undertone of strict parenting isn’t what I want when I’m paying for a hotel. Very expensive and would recommend other hotels or air bnbs.
Aaron
Aaron,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 5 日
Quirky hotel.Lovely room.
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
This is a nice Hotel ,in a great spot and we stayed in a smallish room 304 with a great balcony . The desk staff and bar staff were fine .However the hotel has a number of small faults that could easily be put right .1 Show head is blocked, Bathroom sink tap plumbed wrong way round , TV is on wall to side of bed so difficult to see when there is space on the wall directly in front of bed Had to wait 10 ~ 15 minutes before anyone asked what we would like to drink with breakfast . Wife has scrambled eggs on toast and could not eat scrambled eggs to watery , my breakfast was fine . All of these point are easy fixed and I would recommend you stay there .
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 27 日
Nigel
Nigel,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 22 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 21 日
What didn't go well? Staff.
So basically, this hotel doesn't condone taking a second person to your room if you've booked single occupancy. Really?!
They actually clocked me coming back with my partner and phoned the room 20mins later to say she had to leave(!!). When asked to give me the price for her to stay, they took a whole minute to work it out. As if the phone call was not about a solution other than kicking her out - the extra charge was £65 on top of the original £95. My partner wasn't staying, and this was explained, but I was told she had to leave the premises immediately. We left. No refund offered, sad. Bye bye Prince Rupert.
Mr Robert L
Mr Robert L,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 21 日
Suzanne
Suzanne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Very good breakfast
Peter
Peter,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Yes
Ann
Ann,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 1 日
The room was cold and neglected, the carpet was old and lifted between the bathroom and room.
The windows had mould.
The kettle was old and rusty.
The bed was uncomfortable.
The bath wasn’t clean around the plug hole and didn’t hold water when a bath was run.
There was mould around the seals of the bath and the silicon was lifted. The windows had mould on the seals at the bottom.
The bathroom was very cold.
Alysyn
Alysyn,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 30 日
Reception was okay, wanting to know what time we wanted breakfast the following morning, before we finished booking in. Room also okay, very clean and very comfortable. Breakfast was a good choice of cereals and fruit and freshly cooked - if small -breakfast.
Stephan
Stephan,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 27 日
Jerry
Jerry,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 27 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 27 日
Ryan
Ryan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 25 日
The hotel is located in the middle of old Shrewsbury so is ideal for wandering around the town. However we arrived by car and the hotel car park is a short walk away. It is necessary to drop your bags off first and then park the car and walk back. Access to the front of the hotel is via narrow cobbled streets which can be confusing.