We had to wait half hour to be checked in, was hoping to get some food and after waiting so long was then told 15 minutes to order, then it took another 5 minutes to find a pen that worked ! So after finally being checked in , were then told lift out of order, we were three flights up. By time ran bags in and got back down, food had finished.
We had a drink , there were tables full of empty plates and glasses , so we cleared out table, went to get a second drink, the bar staff were totally out of focus. They served three sets of people who had come in after us !
I wouldn’t normally go for a refund but I will be taking this further as from start to finish a disappointment . We stayed following night in Ripon for £56 and it knocked spots of The inn.