The best things about this hotel: location & the staff, especially in the breakfast room & the concierges. The rest needs work. My shower had a lot of mold (even the emergency pull cord had black mold on it!), a/c leak left watermarks on the wall and ceiling, minibar leaked, in room safe didn’t work, rug was dirty, barrel chair in room was filthy, the shampoo/soap is a single made-for-hotel brand and cheap (wouldn’t ever use on my hair as it’s drying) and one day my room wasn’t cleaned with no apology or explanation given. In no way is this a 4-star Superior property; you’ll be disappointed as I was if you are expecting a near 5-star experience. Kudos, however, to the staff.