Was recommended the Crown Plaza by a friend who spoke highly of it. Wish I’d booked the Crown in the centre instead.
After walking around Harrogate for 2hrs in the rain until check-in, we were pleased to get out of our wet clothing. I went to make a cup of tea wearing my PJs only to find no tea bags, so had to put back on wet clothes to go to reception for tea bags. I was given 3 teabags for 2 of us (odd number but never mind), only after coming back into the room noticed no sugar so needed to repeat the whole process with wet clothing!! Very annoying.
Dusty room (wasn’t just from 1 or 2 missed days - it was a build up) especially the small ledge under the TV.
Cotton buds left in the room bin from the previous occupant, all in all, dirty and neglected, not presented well enough and was to a very poor standard of housekeeping. If this was the standard at 3pm, maybe we could have checked in earlier and saved getting wet because clearly it must have been a bed change and bin empty only - shame the bin liner wasn’t changed. Lady on reception asked me to complete a card detailing the issues with the room presumably to pass on to someone else, and told me she’d give a 10% refund off the room rate which I haven’t seen yet.. safe to say we won’t be staying in a Crown Plaza again.