6/10 好
2026 年 1 月 6 日
We did an online check in the day before arrival. We thought it was just pick up the key and relax. After a long wait to check in (over an hour) We eventually got the key to the room and found someone else's belonging in there. Apologies were made the receptionist and she offered to upgrade us to one of the 'executive' type rooms by way of compensation. The room looked good but we could hear constant traffic noises. We thought a window was open. The window was fully closed but damaged - with cold air blowing around the frame into the room. The standard duvet was was very thin - we had a cold and restless night. We eventually got an extra duvet the following day after 2 or 3 requests.
The fire alarm went off on the Monday. No idea if it was a 'drill' or a fire? We did not know it was a weekly drill because there was no warning signs in the room. Myself and another 'disabled' person had to struggle to the stairs and struggled down 3 flights of stairs from 6th floor - before someone informed us it 'was' a drill. I dread to think what could happen in the event of real fire!
In summary - We had no problems with staff. The amenities were good, but our stay was ruined by the room experience re: traffic noise and cold nights
Leslie
Leslie，3 晚行程
Hotels.com真实住客点评
