Room was nice as got an upgrade. Hotel itself lovely and lots of interesting rooms and games like pool, darts, scrabble. Arrived to a customer arguing with the staff complaining he couldn't have dinner at his preferred time due to coach parties. The coach parties appear to take precedence over day to day guests and as we'd booked half board were disappointed that it was a buffet system and more disappointed that while we were fine that we have to be seated later after the coach parties had eaten, that there was not much food left. It was fine for the price we paid and I would stay there again but would book room only and eat out next time.
Catherine
Catherine,1 晚行程
Hotels.com 真实住客点评
4/10 尚可
2026 年 1 月 4 日
Cant check in until 3pm...Surely not all rooms, in a big hotel and in January get cleaned at 2.55pm? Some would have been available.
Craig
Craig,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 4 日
Room was very small and was only provided with 1 bath towel between 2 people. The way it’s listed on hotels.com implies that the health and leisure is included with the hotel, when it’s actually a building within the hotel separate, where you have to pay to get within, that is for anyone not just hotel guests. When we arrived at the spa we was told to go upstairs and then got sent back downstairs by the person upstairs. Never even got to go to the spa in the end
Robyn
Robyn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 4 日
Excellent value for money. Friendly and helpful staff. Great breakfast and room plus lovely little bar.
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 29 日
Not a 4 star hotel. Everything feels budget from the moment you arrive. Cheap tat in the entrance, all looked cluttered and mismatched. Asked to pay for car park and spa. We chose not to use the spa after reading reviews once checked in. Food was some of the worse we’ve eaten. Dinner - served watery packet soup. Cold cheap cod fillet. Vegetables that looked as though they’d been cooked for hours. The pudding was served with custard that you could see through. Breakfast was awful, cheap basic buffet food. Only white sliced cheap bread, we did ask for brown or granary and told they only serve white. Most of the Buffet serving trays were empty. We had asked if they would be restocked and told no as breakfast service was ending. This was 09:15am with Breakfasts advertised till 10:30am on a Sunday. The orange juice tasted like water. We left swiftly and headed to Buxton for Breakfast.
Staff all very helpful but sadly this lovely historic building is being run on the cheap and it shows. To be in Buxton and have Harrogate water bottles in Hotel room it feels Elite hotels really are missing the opportunity to support local. Such a shame as the location is amazing.
Rachel
Rachel,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 25 日
Unfortunately the first room we were allocated smelt of cigarettes, the receptionist was very apologetic and allocated us another room. This room had not been made up properly as there was only one towel and the tea and coffee had not been replaced. As there was no phone in the room I had to go all the way back down to reception to get towels. Staff were very friendly. The room was adequate but bathroom was very dated.